Collector – June 2019 - 25

main stage
Carey Lohrenz

Fearless Leadership

As the first female F-14 Fighter Pilot in the
U.S. Navy, Carey Lohrenz knows what it takes
to win in one of the highest pressure, extreme
environments imaginable. Through her experience,
she learned vital lessons in leadership that followed her
into the corporate world.

Sponsored by

The most successful leaders share a common foundation of principles used from the
flight deck to the front office. They know how to inspire, use good judgment, take initiative and make
powerful decisions - with integrity. This highly popular leadership session will challenge, inform, and
inspire your team to move to higher levels of performance.

Will Bowen

Complaint Free Business

Consumer complaints are at the top of your mind when you think about our industry.
What about those internal complaints? Executives, employees and staff deal with
hundreds of complaints on a daily basis from both customers and coworkers. In this
fast-paced and humorous presentation, you'll learn the side effects of complaining, the
five reasons people complain, how to stop the act of complaining, and methods of positive
leadership in a negative world. You'll leave inspired, mindful of your own complaints,
and motivated to approach complainers with new, simple and effective strategies.

ACA International Advocacy Team

The Beltway and Beyond: ACA Strategies for Success

The ACA Advocacy team will discuss and answer questions about legislative, regulatory
and litigation activities at both the state and federal levels during this critical time for
shaping policies impacting the debt collection industry. Discussions will include the CFPB's
first-ever FDCPA rulemaking, TCPA and Call Blocking and labeling related advocacy efforts,
state legislative trends and other pressing issues at the state and federal level. Hear more
about the Industry Advancement Program, industry research, and communication efforts that
play a critical role in advocacy. As the industry faces threats and opportunities from lawmakers
and regulators throughout the country that impact your ability to operate, learn about how you
can contribute to, and participate in, ACA's Advocacy efforts.

COLLECTOR 06.19

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Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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