Collector – June 2019 - 11

ACA Member Obituary

Remembering Beloved Vice President
of Collectors Insurance Agency

J

anis St. Martin, vice president of
Collectors Insurance Agency, a
wholly owned subsidiary of ACA
International, passed away April 17, 2019.
Janis, 60, was a thoughtful, respected
leader and is dearly missed by the CIA and
ACA staffs as well as by others who knew her
and dealt with her on a professional level.
She brought tremendous value to ACA as a
vice president, co-worker and friend.
"Janis was such a great role model in her
business endeavors," said ACA CEO Mark
Neeb. "She was knowledgeable in her field
and fiercely loyal to her customers. She
mentored staff with a passion rarely seen
and made sure that a culture of care and
compassion touched every single customer
of CIA. She was a role model who everyone
can strive to emulate."
A statement Janis posted on her LinkedIn
page perfectly encapsulates her spirit and
attitude: "I am fortunate to be engaged in
a profession that protects businesses, their

COLLECTOR 06.19

owners and their employees. That has always
been extremely important to me. I lead
by example and enjoy watching those I've
mentored excel."
Janis had a stellar career at CIA, beginning
in 1996 when she was hired as a senior
marketing administrator. Through hard
work, dedication and deep knowledge, Janis
earned many promotions before becoming
CIA's vice president in 2010.
"She was so proud of her CIA team.
They were Janis' ACA family," said Ted
Smith, ACA's vice president of operations.
"She was not shy about talking about what
they achieved and how they conducted
themselves in service to members."
Earlier in her career, Janis served as
an account manager at the insurance
brokerage Alexander & Alexander Services
Inc., which was purchased by Aon in the
mid-1990s. She attended Northern State
University in Aberdeen, South Dakota,
and graduated from the Sawyer School

of Business with a degree in business
administration, management and
operations. She was a Certified Insurance
Counselor and nationally licensed
insurance agent.
Her enthusiastic spirit and infectious
sense of humor created joy and laughter in
ACA's offices each day.
"Her sense of humor and her ability
to always see the bright side of things
when sometimes it was difficult was
very impressive," Smith said. "She was
unique and had eclectic tastes (see Adam
Lambert), but her heart was full-and that
passion for helping others was evident for
all that knew her."
She is preceded in death by her parents
Lois and Richard Grandpre and brother
David Grandpre. She is survived by her
son Billy (Kellie); Billy's father Daniel; her
precious cat Glambert; her brothers Jim
(Bonnie) Grandpre and Steve (Ramses)
Grandpre and her sister Nancy Loomis.

11



Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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