Collector – June 2019 - 1

COLLECTOR

CONTENT

®

JUN2019 VOL.84 NUM.11

Highlights
38

Ask the Experts:
Small Talk

40

Growing into the Industry

42

Exploring STIR/SHAKEN

44

CFPB Releases Proposed
Debt Collection Rule

46

Industry Advancement
Program Helps Member
Defeat FDCPA Claim in
Ninth Circuit

COVER

Adapting to a New

ENVIRONMENT
The accounts receivable
management industry may not
be "recession-proof," but it is
resilient. Here's how you can
prepare for the next recession-
whenever it arrives.
By Anne Rosso May

18

Features
24

ACA International's 2019 Convention & Expo

30

Close the Revolving Door

The association's biggest event of the year kicks off soon.
Here's what you can look forward to, including education
highlights and networking opportunities.

How to address the challenge of workforce recruitment
and retention when the unemployment rate is low.
By Tim Dressen

COLLECTOR 06.19

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Columns &
Departments
5

President's Page

6

Industry News

12

Best Practices

14

FYI

16

Collection Tips

34

Calendar

35

Honor Roll

36

Education Spotlight

48

ACA SearchPoint

49

Ad Index

50

Membership

52

Last Word

"Today agencies realize
this is an opportunity to
help the consumer."
(page 23)

1



Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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