Collector – May 2019 - 56

LASTWORD

Be True to Your School

A

little more than a decade after its initial founding, ACA
International began sharpening its focus on member
education, rolling out new training options and eventually
developing industry professionals into Certified Instructors for the
association.
In 1950, the association launched a five-year plan that directed
ACA to establish an education program to teach members new and
better ways of doing business. For starters, ACA wanted to know:
What techniques did collectors have for recovering unpaid debts and
talking with consumers?
ACA's first school, which was simply called the Telephone Institute,
was held in May 1951 in Marshalltown, Iowa. It was attended by
24 collectors-10 women and 14 men. What made the Telephone
Institute unique was its format: Rather than sitting through lectures,
the students made simulated and actual collection calls and skiptraced
live accounts.
While this particular training approach didn't endure, what did
was ACA's commitment to providing new and innovative ways of self-

improvement through education. The association introduced training
cassettes and videotapes in the 1970s, computer-based products in
the 1980s and 1990s, and interactive online seminars in the 2000s, in
addition to its perennially popular compliance manuals and in-person
seminars.
In the photo above, ACA members attend a 1962 telephone school
session in Lincoln, Nebraska.
In 1986, ACA launched its first collector certification program.
Before this, the only accounts receivable management industry
certification that existed was at the state level through the American
Collectors Association of Texas, which started a program shortly
before ACA's got underway.
Today dozens of members-sometimes more than 100-earn
professional designations through ACA each month, with growing
involvement from member instructors leading seminars on emerging
industry trends. Regular training also continues in essential courses
on data security, communication techniques, effective policies and
procedures and much more.

Throughout ACA International's 80th anniversary year, Collector magazine will be featuring photos marking important moments in the association's
and accounts receivable management industry's history. You can keep up with ACA's anniversary coverage on Twitter by following #ACA80years.

56

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – May 2019

Table of Contents for the Digital Edition of Collector – May 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
The Robot Revolution
ACA International’s 2019 Convention & Expo
Number Crunching
Calendar
Honor Roll
Education Spotlight
Regulators Should Be In The Business Of Helping The Regulated Comply
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – May 2019 - Cover1
Collector – May 2019 - Cover2
Collector – May 2019 - 1
Collector – May 2019 - 2
Collector – May 2019 - 3
Collector – May 2019 - Upfront
Collector – May 2019 - 5
Collector – May 2019 - Industry News
Collector – May 2019 - 7
Collector – May 2019 - 8
Collector – May 2019 - 9
Collector – May 2019 - 10
Collector – May 2019 - 11
Collector – May 2019 - Best Practices
Collector – May 2019 - 13
Collector – May 2019 - FYI
Collector – May 2019 - 15
Collector – May 2019 - Collection Tips
Collector – May 2019 - 17
Collector – May 2019 - The Robot Revolution
Collector – May 2019 - 19
Collector – May 2019 - 20
Collector – May 2019 - 21
Collector – May 2019 - ACA International’s 2019 Convention & Expo
Collector – May 2019 - 23
Collector – May 2019 - 24
Collector – May 2019 - 25
Collector – May 2019 - 26
Collector – May 2019 - 27
Collector – May 2019 - 28
Collector – May 2019 - 29
Collector – May 2019 - 30
Collector – May 2019 - 31
Collector – May 2019 - 32
Collector – May 2019 - Number Crunching
Collector – May 2019 - 34
Collector – May 2019 - 35
Collector – May 2019 - Calendar
Collector – May 2019 - Honor Roll
Collector – May 2019 - Education Spotlight
Collector – May 2019 - 39
Collector – May 2019 - 40
Collector – May 2019 - 41
Collector – May 2019 - 42
Collector – May 2019 - 43
Collector – May 2019 - 44
Collector – May 2019 - 45
Collector – May 2019 - 46
Collector – May 2019 - 47
Collector – May 2019 - 48
Collector – May 2019 - Regulators Should Be In The Business Of Helping The Regulated Comply
Collector – May 2019 - 50
Collector – May 2019 - 51
Collector – May 2019 - ACA SearchPoint
Collector – May 2019 - Ad Index
Collector – May 2019 - Membership
Collector – May 2019 - 55
Collector – May 2019 - Last Word
Collector – May 2019 - Cover3
Collector – May 2019 - Cover4
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