Collector – May 2019 - 4

COLLECTOR

®

UPFRONT

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May

History in the Making
Progress can sometimes be hard to detect when the changes unfold on a daily
basis, but it's there.
By Mark Neeb

H

istory tends to repeat itself. I recently came across the first article I wrote for
Collector magazine when I was ACA president back in August 2011, and I couldn't
help but notice how the more things change, the more they stay the same. In that
article, I spoke about five areas that I wanted us to engage in-and would you believe that
those five areas still apply today?
Reputation Management: I stated: "ACA will continue to send a proactive, positive message
to the media." We've grown our skillsets in this area since then, and today we are even more
aggressive in getting our message out. As I write this, we just had an op-ed published in
American Banker about how the Consumer Financial Protection Bureau's consumer complaint
database falls short of its intended outcome. Long gone are the days when we would sit on
the sidelines and watch what goes on around us, and I'm so proud of the ACA staff members
involved in advocacy and communications.
Legislative Relief: I wrote about Foti and the need for voicemail relief. While Zortman has
helped immensely, we are hoping that the pending rule from the CFPB will go even further
in prescribing a safe harbor voicemail message. My comments on the Telephone Consumer
Protection Act stated that "we will soon prevail." We are hopefully on the cusp of some positive
news regarding the definition of an autodialer.
Meritless Lawsuits: I predicted the "plague" would peak and begin to diminish based on
members' compliance efforts and that members would "contribute unprecedented amounts of
money toward this effort." Today, lawsuits are on the decline thanks in part to ACA's Industry
Advancement Program, funded by members and used to defend member lawsuits that
threaten our industry. In fact, victories achieved to date have been cited in over 6,000 cases
nationwide. Sometimes on a day-to-day basis it's hard to see progress, but we've come a long
way in the past seven years.
Leadership and Structure: I stated that ACA's new governance structure, which was being
created at the time, would "usher in more effective and efficient means of leadership" and that
the "positive impact would be felt for decades." I believe ACA's Council of Delegates and the
new board structure has been immensely successful over the past few years.
Unity: I called for unity and cooperation among members and units of ACA International.
Those were tumultuous times, and I'm proud of our association today and how we've turned our
attention to the matters that affect us the most.
I'm so proud of ACA members and staff who bring limitless energy and vision to our industry.
There's only one thing-my picture in that article from 2011. I no longer recognize that guy.

DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
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Information contained in Collector is not
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up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

Mark Neeb

is ACA International's CEO. He can be
reached at neeb@acainternational.org.

4

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Collector – May 2019

Table of Contents for the Digital Edition of Collector – May 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
The Robot Revolution
ACA International’s 2019 Convention & Expo
Number Crunching
Calendar
Honor Roll
Education Spotlight
Regulators Should Be In The Business Of Helping The Regulated Comply
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – May 2019 - Cover1
Collector – May 2019 - Cover2
Collector – May 2019 - 1
Collector – May 2019 - 2
Collector – May 2019 - 3
Collector – May 2019 - Upfront
Collector – May 2019 - 5
Collector – May 2019 - Industry News
Collector – May 2019 - 7
Collector – May 2019 - 8
Collector – May 2019 - 9
Collector – May 2019 - 10
Collector – May 2019 - 11
Collector – May 2019 - Best Practices
Collector – May 2019 - 13
Collector – May 2019 - FYI
Collector – May 2019 - 15
Collector – May 2019 - Collection Tips
Collector – May 2019 - 17
Collector – May 2019 - The Robot Revolution
Collector – May 2019 - 19
Collector – May 2019 - 20
Collector – May 2019 - 21
Collector – May 2019 - ACA International’s 2019 Convention & Expo
Collector – May 2019 - 23
Collector – May 2019 - 24
Collector – May 2019 - 25
Collector – May 2019 - 26
Collector – May 2019 - 27
Collector – May 2019 - 28
Collector – May 2019 - 29
Collector – May 2019 - 30
Collector – May 2019 - 31
Collector – May 2019 - 32
Collector – May 2019 - Number Crunching
Collector – May 2019 - 34
Collector – May 2019 - 35
Collector – May 2019 - Calendar
Collector – May 2019 - Honor Roll
Collector – May 2019 - Education Spotlight
Collector – May 2019 - 39
Collector – May 2019 - 40
Collector – May 2019 - 41
Collector – May 2019 - 42
Collector – May 2019 - 43
Collector – May 2019 - 44
Collector – May 2019 - 45
Collector – May 2019 - 46
Collector – May 2019 - 47
Collector – May 2019 - 48
Collector – May 2019 - Regulators Should Be In The Business Of Helping The Regulated Comply
Collector – May 2019 - 50
Collector – May 2019 - 51
Collector – May 2019 - ACA SearchPoint
Collector – May 2019 - Ad Index
Collector – May 2019 - Membership
Collector – May 2019 - 55
Collector – May 2019 - Last Word
Collector – May 2019 - Cover3
Collector – May 2019 - Cover4
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