Collector – May 2019 - 39

EDUCATIONSPOTLIGHT

Career
Booster
A

CA International offers multiple opportunities for you to earn professional
development designations that can help enhance your career. We spoke
with Michael Zachau, Sr. Regulatory Compliance Manager for T-Mobile,
about the process of earning ACA's Credit and Collection Compliance Officer
(CCCO) designation and why he prioritizes professional development.

ACA Awards:

Credit and Collection Compliance
Officer, Fellow, Scholar, International
Fellowship of Certified Collection
Executives and Master Credit
Executive designations; Charles
F. Lindemann Certified Instructor
of the Year Award; Fred Kirschner
Instructor Achievement Award;
James K. Erickson Continuous
Service Award

WHY DID YOU WANT TO EARN
ACA'S CCCO DESIGNATION?
The majority of my professional career has
been with financial services companies-
banks and credit unions. Within that space,
the certification most relied upon is the
Certified Regulatory Compliance Manager
designation offered by the American
Bankers Association. I earned that in 2011.
When I moved over into the telecom and
collection space, that certification was still
applicable but it's not the predominant
certification in this field. I work for a
creditor that is responsible for oversight of
outside collection agencies, and I wanted to
be able to share the same certification that
pretty much all our agencies' compliance
officers have. That was CCCO.

HOW DO YOU FIT PROFESSIONAL
DEVELOPMENT INTO YOUR
WORKDAY?

Did You Know?

More than 200 people
have earned ACA's
CCCO-Credit and
Collection Compliance
Officer designation.
05.19
COLLECTOR 02.

Compliance is ever-changing. Being able
to fit education opportunities into my
workday is a requirement or you will fall
behind.
For me, professional development comes
in multiple forms. I subscribe to daily
email alerts, like those from the CFPB and
ACA, and other industry associations and
companies. I need to be able to keep up
with what's going on in the industry, what
Congress is doing, what's going on in the
legal realm and so on. I'm always looking

for webinar and seminar opportunities.
My company is very willing to not only
allow me to take webinars, but they
actually push me to attend seminars and
travel to industry conferences. First, for
the networking opportunities and second,
to just get out of the office and focus on
the material that's being covered. You can't
just sit at your desk and wait for things to
come to you.

WHAT DID YOU LEARN
FROM EARNING THE CCCO
DESIGNATION THAT HAS HELPED
YOU DO YOUR JOB BETTER?
One of the things that I was working on
in advance of CCCO, but have taken on
bigger responsibility for after I achieved
the designation, is developing my
company's risk assessment-evaluating
our risks across the department and using
that as a basis for determining our audit
schedule. The materials covered in the
CCCO designation process really helped
provide support and information on
how best to develop that for us moving
forward. I was able to use that information
instantly in the development of our own
risk assessment, which will be a primary
driver for us in rolling out new services,
collection actions and how we perform
oversight of our agencies.
Reported by Anne Rosso May.

39



Collector – May 2019

Table of Contents for the Digital Edition of Collector – May 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
The Robot Revolution
ACA International’s 2019 Convention & Expo
Number Crunching
Calendar
Honor Roll
Education Spotlight
Regulators Should Be In The Business Of Helping The Regulated Comply
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – May 2019 - Cover1
Collector – May 2019 - Cover2
Collector – May 2019 - 1
Collector – May 2019 - 2
Collector – May 2019 - 3
Collector – May 2019 - Upfront
Collector – May 2019 - 5
Collector – May 2019 - Industry News
Collector – May 2019 - 7
Collector – May 2019 - 8
Collector – May 2019 - 9
Collector – May 2019 - 10
Collector – May 2019 - 11
Collector – May 2019 - Best Practices
Collector – May 2019 - 13
Collector – May 2019 - FYI
Collector – May 2019 - 15
Collector – May 2019 - Collection Tips
Collector – May 2019 - 17
Collector – May 2019 - The Robot Revolution
Collector – May 2019 - 19
Collector – May 2019 - 20
Collector – May 2019 - 21
Collector – May 2019 - ACA International’s 2019 Convention & Expo
Collector – May 2019 - 23
Collector – May 2019 - 24
Collector – May 2019 - 25
Collector – May 2019 - 26
Collector – May 2019 - 27
Collector – May 2019 - 28
Collector – May 2019 - 29
Collector – May 2019 - 30
Collector – May 2019 - 31
Collector – May 2019 - 32
Collector – May 2019 - Number Crunching
Collector – May 2019 - 34
Collector – May 2019 - 35
Collector – May 2019 - Calendar
Collector – May 2019 - Honor Roll
Collector – May 2019 - Education Spotlight
Collector – May 2019 - 39
Collector – May 2019 - 40
Collector – May 2019 - 41
Collector – May 2019 - 42
Collector – May 2019 - 43
Collector – May 2019 - 44
Collector – May 2019 - 45
Collector – May 2019 - 46
Collector – May 2019 - 47
Collector – May 2019 - 48
Collector – May 2019 - Regulators Should Be In The Business Of Helping The Regulated Comply
Collector – May 2019 - 50
Collector – May 2019 - 51
Collector – May 2019 - ACA SearchPoint
Collector – May 2019 - Ad Index
Collector – May 2019 - Membership
Collector – May 2019 - 55
Collector – May 2019 - Last Word
Collector – May 2019 - Cover3
Collector – May 2019 - Cover4
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com