Collector – May 2019 - 36

ACA EVENTS & EDUCATION

CALENDAR
MAY
7: Vendors and Your Compliance
Management System
11 a.m. - 12:30 p.m. CDT; online training
7-9: Healthcare Collection Management
11 a.m. - 12:30 p.m. CDT; online training
8: Vetting Technology Vendors
11 a.m. - 12:30 p.m. CDT; online training
13: PPMS - Documentation Must-Haves!
11 a.m. - 12:30 p.m. CDT; online training
14: Duties of Data Furnishers
Under the FCRA
11 a.m. - 12:30 p.m. CDT; online training
14-16
ACA International's
Washington Insights Fly-In
Phoenix Park Hotel, Washington, D.C.

21: Conducting a Risk Assessment
11 a.m. - 12:30 p.m. CDT; online training
22: Controls and Corrective Actions
11 a.m. - 12:30 p.m. CDT; online training
23: Successful Hiring Strategies
11 a.m. - 12:30 p.m. CDT; online training

4: Advanced FDCPA Issues
11 a.m. - 12:30 p.m. CDT; online training
5-6: Essential Collection Skills
and Techniques
11 a.m. - 12:30 p.m. CDT; online training
10: PPMS-Using Root Cause
Analysis to Find Solutions
11 a.m. - 12:30 p.m. CDT; online training
11-12: Data Security and Privacy
11 a.m. - 12:30 p.m. CDT; online training

18-19: Managing the Collection Floor
11 a.m. - 12:30 p.m. CDT; online training
20: Effective Performance Management
11 a.m. - 12:30 p.m. CDT; online training

15-17: Michigan Association of Collection
Agencies Annual Meeting
Detroit, Mich.; Garret Angelo,
garreta@jjmarshallinc.com
16-18: Northwest Collectors Conference
Skamania Lodge, Stevenson, Wash.; Kimberly
Tibbs, (800) 284-7974
19-21: Great Lakes Credit & Collection
Association Meeting
Wisconsin Dells, Wis.; Pauline Kussart,
pkussart@hestark.com 

20-22: Associated Collection
Agencies Annual Convention
The Embassy Suites Denver Tech Center,
Centennial, Colo.; Kathy Smaldone,
acaco-wy@comcast.net

17-18: Understanding and Responding
to the CFPB's Expectations
11 a.m. - 12:30 p.m. CDT; online training
23: Exceptional Leadership
11 a.m. - 12:30 p.m. CDT; online training

SEPTEMBER
11-13: Tri-State Collections Convention
(Ohio, Indiana and Kentucky Units)
Ohio location TBD; Lora Miller,
loram@ohioretailmerchants.com
12
Montana Collectors
Association Meeting
Helena, Mont.; Paul Heihn,
paul@nwcollectors.com

JULY
9-10: Introduction to Collection
Industry Compliance
11 a.m. - 12:30 p.m. CDT; online training
13: Credit and Collection Compliance
Attorney Workshop
8 a.m. - 5 p.m., San Diego
14: Managing the Collection Floor
9 a.m. - 12 p.m., San Diego

For more information on these events or to register,
visit www.acainternational.org/events.

36

14-16
ACA International's 2019
Annual Convention & Expo
Hilton San Diego Bayfront, San Diego

JUNE

13: Writing Effective Policies
and Procedures
11 a.m. - 12:30 p.m. CDT; online training

15-16: FDCPA Essentials for Collectors
11 a.m. - 12:30 p.m. CDT; online training

JULY

15-17: Northeast Debt Collection Expo
Bally's Atlantic City, Atlantic City, N.J.;
nysca88@yahoo.com
16: PPMS Q&A
1 p.m. - 2:00 p.m. CDT; online training
23-25: ACA International's 2019
Level Up Conference
Hilton Minneapolis Bloomington, Minneapolis
23-25: Florida Collectors
Association Meeting
The Eau Palm Beach Resort, Manalapan, Fla;
executive_director@flcoll.org

ACAINTERNATIONAL.ORG


http://www.acainternational.org/events http://www.ACAINTERNATIONAL.ORG

Collector – May 2019

Table of Contents for the Digital Edition of Collector – May 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
The Robot Revolution
ACA International’s 2019 Convention & Expo
Number Crunching
Calendar
Honor Roll
Education Spotlight
Regulators Should Be In The Business Of Helping The Regulated Comply
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – May 2019 - Cover1
Collector – May 2019 - Cover2
Collector – May 2019 - 1
Collector – May 2019 - 2
Collector – May 2019 - 3
Collector – May 2019 - Upfront
Collector – May 2019 - 5
Collector – May 2019 - Industry News
Collector – May 2019 - 7
Collector – May 2019 - 8
Collector – May 2019 - 9
Collector – May 2019 - 10
Collector – May 2019 - 11
Collector – May 2019 - Best Practices
Collector – May 2019 - 13
Collector – May 2019 - FYI
Collector – May 2019 - 15
Collector – May 2019 - Collection Tips
Collector – May 2019 - 17
Collector – May 2019 - The Robot Revolution
Collector – May 2019 - 19
Collector – May 2019 - 20
Collector – May 2019 - 21
Collector – May 2019 - ACA International’s 2019 Convention & Expo
Collector – May 2019 - 23
Collector – May 2019 - 24
Collector – May 2019 - 25
Collector – May 2019 - 26
Collector – May 2019 - 27
Collector – May 2019 - 28
Collector – May 2019 - 29
Collector – May 2019 - 30
Collector – May 2019 - 31
Collector – May 2019 - 32
Collector – May 2019 - Number Crunching
Collector – May 2019 - 34
Collector – May 2019 - 35
Collector – May 2019 - Calendar
Collector – May 2019 - Honor Roll
Collector – May 2019 - Education Spotlight
Collector – May 2019 - 39
Collector – May 2019 - 40
Collector – May 2019 - 41
Collector – May 2019 - 42
Collector – May 2019 - 43
Collector – May 2019 - 44
Collector – May 2019 - 45
Collector – May 2019 - 46
Collector – May 2019 - 47
Collector – May 2019 - 48
Collector – May 2019 - Regulators Should Be In The Business Of Helping The Regulated Comply
Collector – May 2019 - 50
Collector – May 2019 - 51
Collector – May 2019 - ACA SearchPoint
Collector – May 2019 - Ad Index
Collector – May 2019 - Membership
Collector – May 2019 - 55
Collector – May 2019 - Last Word
Collector – May 2019 - Cover3
Collector – May 2019 - Cover4
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