Collector - August 2018 - 2

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COLLECTOR
08.18

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COLLECTOR
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02.18
10.17

12.17

Industry News from ACA International

01.18

Industry News from ACA International

ALL HANDS

ON DECK

COLLECTOR

Industry News from ACA International

Industry News from ACA International

05.18

Industry News from ACA International

Jack Brown III takes the helm as
ACA International's new president.

16

Industry News from ACA International

Meet ACA's
New CEO

Why it can pay to work
with competitors instead
of against them.

The

keys
are the
inclusion how you
sity and
and
Why diver
success,
pany's
to a com
efforts.
up your
can step

18

16

Many Sides

14

Chief

of a

Compliance

Highlights from ACA International's
The issues that will be changing
persistent and effective federal affairs18 the credit and collection industry,
and what you need to know in
and litigation advocacy efforts in 2017.

Officer

the coming year.

14

16

Is Your Break24
Room Improving Your Company Culture?
Four Communication Trends to Monitor
Are You
18 Using These Four Words in Your Calls?New
12Year's Resolutions From ACA Members

G81763ACAI.indd 1

From ambitious collection
agency owner to association
CEO, Mark Neeb brings a
fresh perspective to ACA
International.

Big Data & the Healthcare RevenueWhat
Cycle
Equifax
24 Can Teach Us About Our Data Security

20

Industry Group Works to "Collect the Truth"Post-Disaster
Consumer Communication Tips
32

26

9/14/17 10:29 AM

Small Perks, Big Benefits

30

What it Takes to Lead a Good Team

10

A New Take on Skiptracing

24 Compensation & Compliance Strategies 24

22 Collecting From Different Generations 28 How to Find & Keep Great Employees 44

These
Members 40
are Working to Build Relationships
in D.C.
Need-to-Know Info
on ACA
Robocalls
ACA Wins 38
Legal Challenge Against FCC's TCPA Order
28at ACA's Industry Advancement Program
An Inside
Look

50

Working for State-Level Changes

22

Emailing Validation Notices

48

Can You Curate the Perfect Collection File?

42


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Table of Contents for the Digital Edition of Collector - August 2018

Collector - August 2018 - Cover1
Collector - August 2018 - Cover2
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Collector - August 2018 - Cover3
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