ACA ONLINE Get Critical Case Law Updates Looking for a Comprehensive Compliance Resource? The ACA Daily Decision recaps the latest case law decisions you need to know. Check out this exclusive members-only resource for important updates. www.acainternational.org/industry-advancement-program ACA SearchPoint gives members quick and easy answers to your compliance questions. www.acainternational.org/searchpoint Stay Connected! Facebook facebook.com/acaintl Twitter @acaintl @acacollector LinkedIn linkedin.com/company/aca-international Read Collector Magazine Online News in Your Inbox You can get instant access to Collector magazine on your desktop or tablet. Find it here: online.collector.com. Sign up to receive ACA Daily: acainternational.org/news/aca-daily Miss an Issue? COLLECTOR 08.18 Dig into the Collector magazine archives at acainternational.org/collector-magazine COLLECTOR COLLECTOR COLLECTOR COLLECTOR 02.18 10.17 12.17 Industry News from ACA International 01.18 Industry News from ACA International ALL HANDS ON DECK COLLECTOR Industry News from ACA International Industry News from ACA International 05.18 Industry News from ACA International Jack Brown III takes the helm as ACA International's new president. 16 Industry News from ACA International Meet ACA's New CEO Why it can pay to work with competitors instead of against them. The keys are the inclusion how you sity and and Why diver success, pany's to a com efforts. up your can step 18 16 Many Sides 14 Chief of a Compliance Highlights from ACA International's The issues that will be changing persistent and effective federal affairs18 the credit and collection industry, and what you need to know in and litigation advocacy efforts in 2017. Officer the coming year. 14 16 Is Your Break24 Room Improving Your Company Culture? Four Communication Trends to Monitor Are You 18 Using These Four Words in Your Calls?New 12Year's Resolutions From ACA Members G81763ACAI.indd 1 From ambitious collection agency owner to association CEO, Mark Neeb brings a fresh perspective to ACA International. Big Data & the Healthcare RevenueWhat Cycle Equifax 24 Can Teach Us About Our Data Security 20 Industry Group Works to "Collect the Truth"Post-Disaster Consumer Communication Tips 32 26 9/14/17 10:29 AM Small Perks, Big Benefits 30 What it Takes to Lead a Good Team 10 A New Take on Skiptracing 24 Compensation & Compliance Strategies 24 22 Collecting From Different Generations 28 How to Find & Keep Great Employees 44 These Members 40 are Working to Build Relationships in D.C. Need-to-Know Info on ACA Robocalls ACA Wins 38 Legal Challenge Against FCC's TCPA Order 28at ACA's Industry Advancement Program An Inside Look 50 Working for State-Level Changes 22 Emailing Validation Notices 48 Can You Curate the Perfect Collection File? 42http://www.acainternational.org/industry-advancement-program http://www.acainternational.org/searchpoint http://www.facebook.com/acaintl http://www.twitter.com/acaintl http://www.twitter.com/acacollector http://www.linkedin.com/company/aca-international http://online.collector.com http://www.acainternational.org/news/aca-daily http://www.acainternational.org/collector-magazine