Collector - August 2018 - 1

COLLECTOR

CONTENT

®

AUG2018 VOL.84 NUM.01
COVER

Highlights
38	

Time for a Checkup?

40	

Looking for Clarity

42	
	

Can You Curate the
Perfect Collection File?

44	 August is the Perfect
	
Time to Make a New
	Connection

ALL HANDS

ON DECK

Jack Brown III takes
the helm as ACA International's
new president.

46	
	

What Has ACA Done for
You Lately?

48	
	
	
	

Seventh Circuit Emailed
Validation Case Forces
Tip-Off Between ACA
and the BCFP

By Anne Rosso May

Columns &
Departments

16

Photo: Barbara Banks Photography

5	

President's Page

6	

Industry News

10	

Best Practices

12	FYI
14	

Features
22

26

32

Building Opportunity
ACA's state and regional units are on the frontlines of advocacy,
working on hundreds of bills that could affect the accounts
receivable management industry. Learn what your fellow
members are doing to make the industry better for all of us.
By Andrew Madden and Laura Dadd

Collection Tips

36	Calendar
37	

Honor Roll

50	Compliance
51	

Ad Index

52	

Last Word

Not All Student Loans Are Created Equal
When it comes to collecting educational debt, knowledge is
power. Here are some collection fundamentals even student loan
veterans can use.
By David R. Glezerman, MCE

Securing Your World and Work
Data breaches can impact your entire business, and for a small
company, that's a big deal.
By Kim Coghill

COLLECTOR 08.18

"Most people ask me,
'What is that?' when I tell
them I'm an ombudsman.
I explain that I'm an
advocate for fair process."
(page 10)

1



Table of Contents for the Digital Edition of Collector - August 2018

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