Collector - July 2018 - 6

INDUSTRYNEWS

ACHIEVEMENT

ACA Member David Glezerman Wins National Award
in Student Financial Services

T

emple University Assistant
Vice President and Bursar
David Glezerman places a lot of
importance on the customer experience.
"Service is really important," Glezerman
said in an article written by Temple
University Senior Digital Content Producer
Morgan Zalot. "For what our families are
paying, they expect a high level of service."
Glezerman, who's been at Temple for 32
years and served in his current role since
2001, oversees Temple's business office that
collects tuition and fees.
Under his leadership, the Bursar's Office
has experienced a number of changes,
including contracting with an outside call
center and creating a letter that explains
to current students what their debt may be
when they graduate, Zalot reports.

6

"Some of these changes are innovative for
institutions of higher education-external
call centers have long been used in the
financial services and retail industries,"
Glezerman said, "but aren't often seen in
higher education."
Glezerman recently received the first-ever
Student Financial Services Award by the
National Association of College and University
Business Officers (NACUBO) in recognition of
his contributions to the higher education field.
"All of Temple should be proud of David,"
Ken Kaiser, university vice president, chief
financial officer and treasurer, said in the
article. "He always puts our students first and
has dedicated himself to making sure they
have the tools necessary to make informed
decisions. He's a leader in his profession and
constantly thinking outside the norms."

Glezerman, the founding chair of
NACUBO's Student Financial Services
Council, "has long had a vested interest in
the world of student finances, particularly
focusing on all aspects of what the Bursar's
Office does, such as ensuring that students
pay their tuition bills and are informed about
financial wellness. To him, the concept of
student financial services means not only
providing that quality service but also
ensuring that students' financial well-being is
secure," Zalot reports.
"Debt is a big issue for our students,"
Glezerman said in the article, adding
that anything his office "can do to help
them minimize their student loan debt-
such as showing them what it will look
like based on the loans they've already
taken-is a priority."

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - July 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Navigating Uncharted Territory
Making Sense Out of Collection Notice Requirements
Do You Need to Contact Creditors to Verify a Debt?
Calendar
Honor Roll
Getting on the Right Path
A Better Framework
ACA Members Contribute to Successful Collectors Challenge Month
The ACA Int’l v. FCC Decision: What Does It Mean For Your Business?
Connecting with Legislators at ACA’s Washington Insights Conference
Second Circuit Rules for Accounts Receivable Management Industry in Case Supported by ACA’s Industry Advancement Program
Compliance
ACA SearchPoint
Ad Index
Last Word
Collector - July 2018 - Cover1
Collector - July 2018 - Cover2
Collector - July 2018 - 1
Collector - July 2018 - 2
Collector - July 2018 - 3
Collector - July 2018 - Upfront
Collector - July 2018 - 5
Collector - July 2018 - Industry News
Collector - July 2018 - 7
Collector - July 2018 - 8
Collector - July 2018 - 9
Collector - July 2018 - Best Practices
Collector - July 2018 - 11
Collector - July 2018 - FYI
Collector - July 2018 - 13
Collector - July 2018 - Collection Tips
Collector - July 2018 - 15
Collector - July 2018 - Navigating Uncharted Territory
Collector - July 2018 - 17
Collector - July 2018 - 18
Collector - July 2018 - 19
Collector - July 2018 - 20
Collector - July 2018 - 21
Collector - July 2018 - 22
Collector - July 2018 - 23
Collector - July 2018 - Making Sense Out of Collection Notice Requirements
Collector - July 2018 - 25
Collector - July 2018 - 26
Collector - July 2018 - 27
Collector - July 2018 - 28
Collector - July 2018 - 29
Collector - July 2018 - Do You Need to Contact Creditors to Verify a Debt?
Collector - July 2018 - 31
Collector - July 2018 - 32
Collector - July 2018 - 33
Collector - July 2018 - 34
Collector - July 2018 - 35
Collector - July 2018 - Calendar
Collector - July 2018 - Honor Roll
Collector - July 2018 - Getting on the Right Path
Collector - July 2018 - 39
Collector - July 2018 - A Better Framework
Collector - July 2018 - 41
Collector - July 2018 - ACA Members Contribute to Successful Collectors Challenge Month
Collector - July 2018 - 43
Collector - July 2018 - 44
Collector - July 2018 - 45
Collector - July 2018 - The ACA Int’l v. FCC Decision: What Does It Mean For Your Business?
Collector - July 2018 - 47
Collector - July 2018 - Connecting with Legislators at ACA’s Washington Insights Conference
Collector - July 2018 - 49
Collector - July 2018 - Second Circuit Rules for Accounts Receivable Management Industry in Case Supported by ACA’s Industry Advancement Program
Collector - July 2018 - 51
Collector - July 2018 - Compliance
Collector - July 2018 - 53
Collector - July 2018 - ACA SearchPoint
Collector - July 2018 - Ad Index
Collector - July 2018 - Last Word
Collector - July 2018 - Cover3
Collector - July 2018 - Cover4
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