Collector - July 2018 - 2

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07.18

Industry News from ACA International

Dig into the Collector magazine archives at
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COLLECTOR
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02.18
07.17

10.17

Industry News from ACA International

12.17

Industry News from ACA International

01.18

Industry News from ACA International

Industry News from ACA International

05.18

Industry News from ACA International

Industry News from ACA International

Meet ACA's
New CEO
From ambitious collection
agency owner to association
CEO, Mark Neeb brings a
fresh perspective to ACA
International.

TH
E

CO
MP
LIA
NC
E

18

Why it can pay to work
with competitors instead
of against them.

The

Many Sides

14

ISS
UE

The Lowdown on Reg V and Appendix E
State Licensing Law Trends You Need to Know

Compliance

Officer

the coming year.

14

16

Is Your Break24
Room Improving Your Company Culture? 10 Compensation & Compliance Strategies 24
Are You
14Four Communication Trends to Monitor
18 Using These Four Words in Your Calls?New
12Year's Resolutions From ACA Members

Big Data & the Healthcare RevenueWhat
Cycle
Equifax
20
24 Can Teach Us About Our Data Security 20

Is the Offer of Judgment Dead? Industry
24
Group Works to "Collect the Truth"Post-Disaster
Consumer Communication Tips
32

G81763ACAI.indd 1

Chief

of a
Highlights from ACA International's
The issues that will be changing
persistent and effective federal affairs18 the credit and collection industry,
and what you need to know in
and litigation advocacy efforts in 2017.

9/14/17 10:29 AM

26

Small Perks, Big Benefits

30

What it Takes to Lead a Good Team

22 How to Find & Keep Great Employees 44

These
Members 40
are Working to Build RelationshipsACA
in D.C.
Wins 28
Legal Challenge Against FCC's TCPA Order
Need-to-Know Info
on ACA
Robocalls

50

Perfecting Your Disclaimer Language

24

New Tech Tools Can Improve Compliance Training

10

TCPA Compliance: What You Should Be Doing Now

46


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Table of Contents for the Digital Edition of Collector - July 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Navigating Uncharted Territory
Making Sense Out of Collection Notice Requirements
Do You Need to Contact Creditors to Verify a Debt?
Calendar
Honor Roll
Getting on the Right Path
A Better Framework
ACA Members Contribute to Successful Collectors Challenge Month
The ACA Int’l v. FCC Decision: What Does It Mean For Your Business?
Connecting with Legislators at ACA’s Washington Insights Conference
Second Circuit Rules for Accounts Receivable Management Industry in Case Supported by ACA’s Industry Advancement Program
Compliance
ACA SearchPoint
Ad Index
Last Word
Collector - July 2018 - Cover1
Collector - July 2018 - Cover2
Collector - July 2018 - 1
Collector - July 2018 - 2
Collector - July 2018 - 3
Collector - July 2018 - Upfront
Collector - July 2018 - 5
Collector - July 2018 - Industry News
Collector - July 2018 - 7
Collector - July 2018 - 8
Collector - July 2018 - 9
Collector - July 2018 - Best Practices
Collector - July 2018 - 11
Collector - July 2018 - FYI
Collector - July 2018 - 13
Collector - July 2018 - Collection Tips
Collector - July 2018 - 15
Collector - July 2018 - Navigating Uncharted Territory
Collector - July 2018 - 17
Collector - July 2018 - 18
Collector - July 2018 - 19
Collector - July 2018 - 20
Collector - July 2018 - 21
Collector - July 2018 - 22
Collector - July 2018 - 23
Collector - July 2018 - Making Sense Out of Collection Notice Requirements
Collector - July 2018 - 25
Collector - July 2018 - 26
Collector - July 2018 - 27
Collector - July 2018 - 28
Collector - July 2018 - 29
Collector - July 2018 - Do You Need to Contact Creditors to Verify a Debt?
Collector - July 2018 - 31
Collector - July 2018 - 32
Collector - July 2018 - 33
Collector - July 2018 - 34
Collector - July 2018 - 35
Collector - July 2018 - Calendar
Collector - July 2018 - Honor Roll
Collector - July 2018 - Getting on the Right Path
Collector - July 2018 - 39
Collector - July 2018 - A Better Framework
Collector - July 2018 - 41
Collector - July 2018 - ACA Members Contribute to Successful Collectors Challenge Month
Collector - July 2018 - 43
Collector - July 2018 - 44
Collector - July 2018 - 45
Collector - July 2018 - The ACA Int’l v. FCC Decision: What Does It Mean For Your Business?
Collector - July 2018 - 47
Collector - July 2018 - Connecting with Legislators at ACA’s Washington Insights Conference
Collector - July 2018 - 49
Collector - July 2018 - Second Circuit Rules for Accounts Receivable Management Industry in Case Supported by ACA’s Industry Advancement Program
Collector - July 2018 - 51
Collector - July 2018 - Compliance
Collector - July 2018 - 53
Collector - July 2018 - ACA SearchPoint
Collector - July 2018 - Ad Index
Collector - July 2018 - Last Word
Collector - July 2018 - Cover3
Collector - July 2018 - Cover4
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