Collector- June 2018 - 30

AI OUTSIDE OF THE U.S.
If you think U.S. debt collectors have been cautious
about embracing AI, it may be a small comfort to know
that this foot-dragging is not a local phenomenon.

"It is a similar situation in Europe, indeed," said Mirko Krauel,
CEO of collectAI, a collection solution provider based in Germany.
"The market is developing slowly. This is why the ones who
are already in the market with a working solution have a huge
advantage for the future. The first movers, therefore, are ahead
in terms of market competition."
In addition to collectAI, several other international AI
companies-like IMSolutions in Spain and CreditClear in
Australia-are hoping to make a dent in the traditional debt
collection technology world.

Your NLMS
password expires
in 90 days!

30

how many agents forget to verify contact
information? How many know when to read
the safe harbor language?"
Intelligent software can impose strict
parameters on how your collectors work
each account. For instance, if you want
collectors to confirm three pieces of
identifying information before they can see
any account details, the software can lock
it down until the desired information is
supplied.
"It definitely makes us more compliant
because it allows us to have a lot more
controls, like over how many times you
call a number, in what manner we call a
number-whether it's going through a dialer
campaign or it's manually dialed," Sopourn
said. "I have complete control over the entire
collection process from top to bottom. And

You have to file a
separate license
annual report in
Illinois!

Oregon has a
separate debt
buyer license!

ACAINTERNATIONAL.ORG


http://CORNERSTONESUPPORT.COM http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector- June 2018

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