Collector- June 2018 - 27

how the consumer prefers to be contacted.
Now the system could only send them emails
because that's what they responded to."

FREE UP AGENTS TO FOCUS ON
SPECIALIZED ISSUES
Debt collectors are often tied up with a lot
of busywork, starting the second they get a
right-party contact on the phone.
"Collection calls used to be two to three
minutes long," said David Byrne, assistant
vice president at United Consumers Inc.,
which uses an AI-powered collection system.
"Now the first minute and a half is filled
with compliance statements and company
policies. I don't want collectors to think
about where the call should go next and who
needs to see it. I want the system to drive all
that. The less that I have to teach them about

data management, the more they can focus
on saying hello and resolving the account."
That's exactly where an AI system can step
in, eliminating simple tasks that take up too
much of your time. For example, each night
an AI-powered collection system can crawl
through every account on your system to
determine the next day's collection strategy,
create dialer queues, run consolidations for
accounts and automate reports-which is
exactly what Sopourn loves about his system.
"Without it, we'd have to come in 30
minutes earlier in the morning to start
running these processes to export them to
a dialer," he said. "Everything defined in the
system to create in our queues is ready to go
with the push of a button the next day."
Chatbots powered by AI algorithms can
take care of simple consumer issues, like

Unsupported?
A
Feeling

t Debt$Net®, we are proud to offer

affordable, professional tech support

plans that are second to none in the industry.

It is our incredible service, attention to customer

Abandoned?
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satisfaction, and dedication to problem solving
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800-552-8397 * www.debtnet.cc
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COLLECTOR 06.18

2/23/16 2:03 PM

27


http://www.debtnet.cc

Table of Contents for the Digital Edition of Collector- June 2018

Collector- June 2018 - Cover1
Collector- June 2018 - Cover2
Collector- June 2018 - 1
Collector- June 2018 - 2
Collector- June 2018 - 3
Collector- June 2018 - 4
Collector- June 2018 - 5
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Collector- June 2018 - Cover3
Collector- June 2018 - Cover4
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