Collector - May 2018 - 6
Jeff DiMatteo Talks the Ins and Outs of
Working in the Collection Industry
eff DiMatteo, president of American
Profit Recovery in Marlborough,
Mass., offered his perspective on the
debt collection industry and how collectors
work with consumers and clients in a
comprehensive interview with author David
Greenwood on "Overcoming Distractions:
"Jeff is a great resource to actually teach
you how to get out of debt and to actually
work with a collector if they actually call,"
Greenwood said. "Many people are just
prone to ignoring those calls from a debt
collector and Jeff is going to teach you how
to actually pick up the phone and work it out
so everybody wins."
DiMatteo and Greenwood also discussed
reasons consumers get into debt, the
process of working with a collector, why
it is important to communicate with your
creditors, resources available to help those
in debt and the industry's community
"We do a lot," DiMatteo said. "In the
industry there is so much [community
involvement] that goes on. It's partly giving
back to the community; it's partly having
a great place to work. Being a collection
specialist is not an easy job ... so we try to
make it a great place to work."
DiMatteo pointed out that debt collectors
work with consumers as much as creditors
to resolve an account. Communication is
critical to all sides, he said, adding that debt
can be stressful for consumers as in many
cases they are not purposefully trying to
avoid paying a debt.
But if consumers know their rights and
communicate with a debt collector, together
they can work out a solution.
"We try to step in and help, and see how
we can help them get the debt resolved,"
The result of that approach to working
with consumers is appreciation, he said.
"It's amazing how every single day we
get so many people actually thanking us,"
Listen to DiMatteo's complete interview