Collector - May 2018 - 6

INDUSTRYNEWS

COMMUNITY

Jeff DiMatteo Talks the Ins and Outs of
Working in the Collection Industry

J

eff DiMatteo, president of American
Profit Recovery in Marlborough,
Mass., offered his perspective on the
debt collection industry and how collectors
work with consumers and clients in a
comprehensive interview with author David
Greenwood on "Overcoming Distractions:
The Podcast."
"Jeff is a great resource to actually teach
you how to get out of debt and to actually
work with a collector if they actually call,"
Greenwood said. "Many people are just
prone to ignoring those calls from a debt
collector and Jeff is going to teach you how
to actually pick up the phone and work it out
so everybody wins."
DiMatteo and Greenwood also discussed
reasons consumers get into debt, the
process of working with a collector, why
it is important to communicate with your
creditors, resources available to help those
in debt and the industry's community
involvement efforts.
"We do a lot," DiMatteo said. "In the
industry there is so much [community

6

involvement] that goes on. It's partly giving
back to the community; it's partly having
a great place to work. Being a collection
specialist is not an easy job ... so we try to
make it a great place to work."
DiMatteo pointed out that debt collectors
work with consumers as much as creditors
to resolve an account. Communication is
critical to all sides, he said, adding that debt
can be stressful for consumers as in many
cases they are not purposefully trying to
avoid paying a debt.
But if consumers know their rights and
communicate with a debt collector, together
they can work out a solution.
"We try to step in and help, and see how
we can help them get the debt resolved,"
DiMatteo said.
The result of that approach to working
with consumers is appreciation, he said.
"It's amazing how every single day we
get so many people actually thanking us,"
DiMatteo said.
Listen to DiMatteo's complete interview
here: http://bit.ly/2oGf1cw.

ACAINTERNATIONAL.ORG



http://www.bit.ly/2oGf1cw http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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