Collector - May 2018 - 45

What did YOU do for the

Challenge .
Collectors

to the last interaction after the end
of employment. Take as much care in
designing the employee experience as
you would in designing the customer
experience. Start by evaluating the
employee journey from an employee's
point of view, document the stages, and
identify changes that need to be made in
operations, policies and procedures, and
programs to provide a seamless, engaging
and valuable employee experience.
As an example, when mapping out
the "pre-boarding" stage, we identified a
"moment that matters" in the employee
journey and created a new-hire newsletter
to keep the candidate engaged until his/
her start date.

Don't forget to send in your photos, videos and

stories from Collectors Challenge month. And thank you
for supporting the ACA International Education
Foundation's scholarship programs!
We couldn't do it without you.
Scholarship contest winners
announced next month.
For full submission information
and contest rules, visit
www.acainternational.org/about/
collectors-challenge

Q

Millennials are the largest
generation in the workforce
today. How can companies
better appeal to-and retain-
this demographic?
Studies show that millennials want
their jobs to have meaning; they
want to be able to make an impact and
they want to be heard. To attract and
retain millennials, attempt to connect
them to a greater good by explaining and
demonstrating the positive impact they
have on people's lives and our economy.
Provide them with metrics to show they
make a difference to the organization. Offer
them flexible work schedules, show them
they are valued by giving them consistent
feedback and let them share their ideas.

A

Anne Rosso May is editor of Collector
magazine.
Pam Kirchner will discuss hiring strategies
in detail during her Hot Topic session,
Recruitment and Retention, on May 17.
To register, visit https://www.
acainternational.org/events.

COLLECTOR 05.18

45


http://www.acainternational.org/about/collectors-challenge http://www.acainternational.org/about/collectors-challenge http://www.acainternational.org/events http://www.acainternational.org/events

Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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