Collector - May 2018 - 45
What did YOU do for the
to the last interaction after the end
of employment. Take as much care in
designing the employee experience as
you would in designing the customer
experience. Start by evaluating the
employee journey from an employee's
point of view, document the stages, and
identify changes that need to be made in
operations, policies and procedures, and
programs to provide a seamless, engaging
and valuable employee experience.
As an example, when mapping out
the "pre-boarding" stage, we identified a
"moment that matters" in the employee
journey and created a new-hire newsletter
to keep the candidate engaged until his/
her start date.
Don't forget to send in your photos, videos and
stories from Collectors Challenge month. And thank you
for supporting the ACA International Education
Foundation's scholarship programs!
We couldn't do it without you.
Scholarship contest winners
announced next month.
For full submission information
and contest rules, visit
Millennials are the largest
generation in the workforce
today. How can companies
better appeal to-and retain-
Studies show that millennials want
their jobs to have meaning; they
want to be able to make an impact and
they want to be heard. To attract and
retain millennials, attempt to connect
them to a greater good by explaining and
demonstrating the positive impact they
have on people's lives and our economy.
Provide them with metrics to show they
make a difference to the organization. Offer
them flexible work schedules, show them
they are valued by giving them consistent
feedback and let them share their ideas.
Anne Rosso May is editor of Collector
Pam Kirchner will discuss hiring strategies
in detail during her Hot Topic session,
Recruitment and Retention, on May 17.
To register, visit https://www.