Collector - May 2018 - 4

COLLECTOR

®

UPFRONT

CHIEF EXECUTIVE OFFICER
Mark Neeb
EDITOR
Anne Rosso May

Helping Members Succeed
We've accomplished a lot already, but we're excited to do even more for you.

DESIGN FIRM
The YGS Group

By Mark Neeb, IFCCE

COMMUNICATIONS SPECIALIST
Katy Zillmer

G

reetings, ACA International members! I'm so excited to be on board as ACA's new
CEO and to serve our industry family on a daily basis. I'm just a few months into my
tenure, but I can already report on the fantastic attitude and servant-leader approach
our ACA staff maintains in their daily jobs.
To look in the rear-view mirror for just a moment, ACA had several significant
accomplishments over the past year that I'd like to celebrate. They include multiple wins in
our regulatory and judicial advocacy efforts, an update on the Ernst & Young report "The
Impact of Third-Party Debt Collection on the U.S. National and State Economies," and
several research white papers that produced valuable industry data.
Of course, I can't forget the huge win we achieved in March with the landmark case, ACA
International v. Federal Communications Commission, et al, when the U.S. Court of Appeals for
the D.C. Circuit ruled in our favor and set aside
several provisions in the Federal Communications
Commission's onerous 2015 TCPA Order. This
victory-made possible thanks to your support-sets
the stage for potential positive changes from the
FCC as it engages in future TCPA rulemaking. ACA
will continue to advocate on this issue to ensure
legislators and regulators hear our message.
There is quite a lot to look forward to in the
months ahead. For example, the change in leadership
at the Consumer Financial Protection Bureau is sure
to impact our industry in what would appear to be
a very positive way. Acting Director Mick Mulvaney
appears intent on enforcing the law rather than
creating it, on protecting consumers without unduly
burdening the industries that serve them and to
provide good stewardship over its resources. ACA is busy attending round tables at the CFPB in an
effort to get our messages across, assisting members by responding to the Civil Investigative Demands
RFIs and developing new relationships with the newly structured bureau.
On the education front, ACA staff-with help from member committees-recently debuted
three new leadership designations: Collection Industry Professional (CIP), Credit and Collection
Compliance Attorney (CCCA) and Professional Collection Management (PCM). These
designations not only help you advance your career, they also show your clients and colleagues
that you have the skills and knowledge to collect and lead effectively.
ACA's education offerings, advocacy and research are just a few examples of how our
staff is committed to its job to serve our members. That's why on a daily basis you'll find us
Helping Members Succeed!

"This victory-made
possible thanks to
your support-sets
the stage for potential
positive changes from
the FCC as it engages
in future TCPA
rulemaking."

Collector is published monthly
by ACA International.
4040 W. 70th St.,
Minneapolis, MN 55435
Telephone: (952) 926-6547
Web: www.acainternational.org
Email: comm@acainternational.org
Twitter: @acacollector
Annual subscription rates: $35 for ACA
members, $70 for nonmembers. Single
copies: $3.25 for ACA members, $6.50 for
nonmembers.
Collector welcomes article submissions.
However, we cannot guarantee publication
of the articles we receive. Collector editors
reserve the right to edit submissions.
For advertising information, please
contact Leonard Media Group at (215) 6759208, ext. 201; info@leonardmedia.com; or
www.acainternational.org/about/advertising
-information. Advertisement of products or
services in Collector does not constitute an
endorsement by ACA.
Information contained in Collector is not
intended to be legal advice and may not
be used as legal advice. Every effort has
been made to ensure this information is
up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

Mark Neeb

is ACA International's CEO. He can be
reached at neeb@acainternational.org.

4

©2018 ACA International. All rights reserved. Materials
ACAINTERNATIONAL.ORG
may not be reproduced without written permission.


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Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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