Collector - May 2018 - 33

That's the sole reason ACA International exists. Convention is ACA's greatest showcase for educational sessions
providing members tools and resources for building success within the collection industry. Sessions feature
expert speakers and plenty of peer-to-peer learning opportunities as well. While a heavily regulated industry
such as ours is always necessarily focused on compliance concerns and information about operational risks, we built an
agenda that balances the DON'Ts with plenty of information about what you can do to run an effective, profitable,
and successful collection business. This is an exciting time to be part of this dynamic industry - attend the
ACA Convention to get hooked on the optimism of a bright future defined by SUCCESS!

Tuesday, July 24
7:00 a.m. - 8:00 a.m.

10:15 a.m. - 11:00 a.m.

2:00 p.m. - 3:00 p.m.

Breakfast in Expo Hall

Break in Expo Hall

Concurrent & Legal Sessions

Sponsored by:

Sponsored by:

7:00 a.m. - 3:45 p.m.

11:00 a.m. - 12:00 p.m.

Expo Open

Concurrent & Legal Sessions

7:00 a.m. - 4:45 p.m.

12:00 p.m. - 2:00 p.m.

Registration Open

Lunch in Expo Hall

3:00 p.m. - 3:45 p.m.

Sponsored by:
8:00 a.m. - 9:00 a.m.

Concurrent & Legal Sessions
9:15 a.m. - 10:15 a.m.

Concurrent & Legal Sessions

1:00 p.m. - 2:00 p.m.

Creditor's Open Forum:
Tell Us What's On Your Mind
Feel free to stop in and join the discussion
after your lunch.

Break in Expo Hall
Sponsored by:
3:45 p.m.- 4:45 p.m.

General Session
6:00 p.m. - 9:00 p.m.

ACPAC Special Event:
George Jones Rooftop Experience*
Sponsored by:

Wednesday, July 25
7:30 a.m. - 2:00 p.m.

10:15 a.m. - 11:15 a.m.

1:30 p.m. - 5:00 p.m.

Registration Open

Concurrent & Legal Sessions

Exhibitor Tear Down

9:30 a.m. - 1:30 p.m.

11:30 a.m. - 1:30 p.m.

1:30 p.m. - 2:30 p.m.

Expo Open

Lunch in Expo Hall

Concurrent & Legal Sessions

CONVENTION & EXPO FEATURE

Helping Members Succeed

Sponsored by:
8:00 a.m. - 9:30 a.m.

2:45 p.m. - 3:45 p.m.

General Session
with Breakfast/Awards

12:30 p.m. - 1:30 p..m.

Legal Track (Members Only)
Please note that this sessions covers
the last hour of the general lunch break.

9:30 a.m. - 10:15 a.m.

Morning Break in Expo Hall
*Additional fee required

** By invitation only

COLLECTOR 05.18

Concurrent & Legal Sessions
6:00 p.m. - 10:00 p.m.

President's Closing Celebration

Tentative agenda, subject to change.

33



Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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