Collector - May 2018 - 23
members. Also, I can be a resource for
ACA staff. They are experts in association
management, but I think we can all be
more effective with a dose of industry
background mixed in."
There are challenges ahead, of course.
He's working on a strategy to help the
association align its resources in a way
that optimizes results for members, which
means prioritizing some initiatives and
letting others fall away. The goal is to bring
ACA members the greatest amount of value
possible for their membership dues.
"Our strengths lie in our people, both
members and staff," he said. "Member
involvement and input is strong, and
the intellectual capital in our industry
continues to become greater and greater.
We have so many opportunities to create
and deliver new types of training and ways
to help our members succeed-and not just
collection-specific, but generic business
skills that agencies can use to enhance their
He added that the wave of
consolidation in the credit and collection
industry right now is pushing ACA to
continue to innovate and use technology
to its advantage, and he is optimistic
about changes that might arise from the
current business-friendly regulatory
"I feel we just might be entering a
time where we have more opportunity
for positive influence with lawmakers
and regulators," he said. "Of course, time
in 90 days!
is fleeting so we must act swiftly and
To say Neeb is goal-oriented is an
understatement-he is determined to get
things right and impatient to get started
getting things right.
"I feel an immense amount of
responsibility being CEO of ACA," he said.
"But I'm not so much intimidated by it
because I feel like I'm with my people. The
members of this association are the most
authentic, determined and friendly people
I've ever met. I am so blessed to once again
get to spend every day with ACA staff and
Anne Rosso May is editor of Collector
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