Collector - May 2018 - 21

leadership roles within ACA, including a
year as president and several on the board
of the Minnesota Association of Collectors.
Notably, he is the first former collection
agency owner to serve as CEO of ACA since
the association's early days.
"I believe that we have the power to
become what we want to become and succeed
at whatever we put our minds to," Neeb said.
"I tell my kids that part of life is deciding what
you want and then deciding if you're willing
to do whatever it takes to make it happen.
That kind of momentum is hard to stop."

UP TO THE CHALLENGE
Neeb, 58, has firsthand experience with
making big changes through sheer
determination. He grew up on a dairy farm
in southwestern Minnesota, poor but never
wanting, the third of four boys.
When his family moved into town and
Neeb joined the school baseball team, he
knew he wanted to be a pitcher, one of the
most physically taxing positions on the
field. When given an opportunity to play
a musical instrument in middle school, he
asked, "Which is the hardest to play?" and
chose that one.
After graduating from St. Cloud State
University in St. Cloud, Minn., with an
accounting degree, he worked at the

1949-1956

GLENN
SANBERG
Executive
Secretary

1956-1996

JOHN W.
JOHNSON
Executive
Secretary/
Vice
COLLECTOR 05.Executive
18
President/CEO

CPA firm CliftonLarsonAllen as an audit
manager. In 1990, he was poached by a
client, Jim Christensen, to serve as CFO
for Central Collection Services, later
known as J.C. Christensen & Associates.
At that point, Neeb didn't know
anything about the collection industry,
but he soon found out. Central Collection
Services was a small company at the time,
and when the accounting work proved to
be relatively uncomplicated, Christensen
handed Neeb 125 client files and told him
to hit the road.
This put him in front of clients for the first
time, where he learned what they wanted
and valued in a collection agency-an
important learning experience.
Never one to run from a challenge, a few
years later Neeb pursued the executive vice
president position for a credit bureau in
Rochester, Minn.
"I took that company over at the age of
32 and didn't have the slightest idea what I
was doing," Neeb recalled. "Nobody knew
it at the time, but the grand total number
of people who had ever reported to me in
my life at that point was one."
Once again, through hard work and
force of will, Neeb climbed another rung
of the corporate ladder. When Equifax
purchased the credit bureau in 1996, Neeb

1996-2009

GARY
RIPPENTROP
CEO

2009-2010

ROZANNE
ANDERSEN
CEO

2010-2011

TED SMITH
Interim CEO

bought the collection division and named
it The Affiliated Group.
"It was very small, we weren't using
much technology and the division had
never made any money," Neeb said.
"But like anything else in life, when
something becomes the only way you
get to eat tonight, you get good at it real
fast." The new company made money in
its first month.
Shortly after Neeb purchased Affiliated,
one of his clients pulled him aside and
said, "Look, I know you have good
intentions, but you don't have a clue about
what's really going on with how you're
serving my company."
Neeb cites this as a defining moment in
his career.
"I was smart enough to pay attention
and realized then and there that the only
way to become successful is to help other
people become successful," Neeb said.
"Once I committed myself to serving
others, everything changed for me. It
was an epiphany that I might never
have had if the client had just fired our
company instead."
Affiliated continued to grow, eventually
winning the 1999 Small Business Award
from the Rochester Area Chamber of
Commerce.

2011-2017

PAT
MORRIS
CEO

2018-

MARK NEEB
CEO

21



Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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