ACA ONLINE Network with your peers online at The Hub: Receive Exclusive Member Alerts community.acainternational.org Visit My ACA and click on Profile to opt-in for special members-only email news and updates. www.acainternational.org/myaca Stay Connected! Facebook facebook/com/acaintl Twitter @acaintl @acacollector LinkedIn linkedin.com/company/aca-international Read Collector Magazine Online News in Your Inbox You can get instant access to Collector magazine on your desktop or tablet. Find it here: online.collector.com. Sign up to receive ACA Daily: acainternational.org/news/aca-daily Miss an Issue? COLLECTOR 05.18 Dig into the Collector magazine archives at acainternational.org/collector-magazine. Meet ACA's New CEO From ambitious collection agency owner to association CEO, Mark Neeb brings a fresh perspective to ACA International. COLLECTOR COLLECTOR COLLECTOR COLLECTOR COLLECTOR 02.18 06.17 Industry News from ACA International The 01.18 Industry News from ACA International 18 Industry News from ACA International Industry News from ACA International F EOY CARSGENC N I EvolutionMEof 14 CO MP LIA NC E an. er? ry pl ve to sast a di e reco ld do at ive ou surv corpor you sh a t to Wan ll need things ess. u' six sin 14 Yo re are yo ur bu He ect prot Regulatory uncertainty can make sending emails to consumers seem daunting. Here are some ways ACA members are making it work. E 14 Try This New Approach to Performance Reviews Why You Should Join Your State's Regulatory Body 08 The Many Sides Chief of a 18 ISS UE Here's what collection agencies can do to help improve the patient experience. 07.17 Industry News from ACA International TH E 03.17 Industry News from ACA International 3 Ways to Reduce Your Risk 20 The FCC Pulls Back the Curtain Officer 16 Is Your Break24 Room Improving Your Company Culture? 10 20The Lowdown on Reg V and Appendix ENew 14Year's Resolutions From ACA Members Are You and the CRAs on the Same Page? State 20Real-World Ideas to Enhance Your CMS 28 34Licensing Law Trends You Need to Know 20 How ACA Members Are Building Valuable RelationshipsDoes in D.C. Your 24 Website Need a Customer Service"You Avatar? Made36 My Day!" & Other Consumer Compliments Compliance The issues that will be changing the credit and collection industry, and what you need to know in the coming year. 08 Is the Offer of Judgment Dead? 24 What it Takes to Lead a Good Team 22 Need-to-Know Info These on ACA Robocalls Members 40 are Working to Build Relationships in D.C. 28 Small Perks, Big Benefits 30 Compensation & Compliance Strategies 24 How to Find & Keep Great Employees 44 ACA Wins Legal Challenge Against FCC's TCPA Order 50http://community.acainternational.org http://www.acainternational.org/myaca http://www.facebook.com/acaintl http://www.twitter.com/acaintl http://www.twitter.com/acacollector http://www.linkedin.com/company/aca-international http://online.collector.com http://www.acainternational.org/news/aca-daily http://www.acainternational.org/collector-magazine