Collector - May 2018 - 2

ACA ONLINE
Network with your peers
online at The Hub:

Receive Exclusive
Member Alerts

community.acainternational.org

Visit My ACA and click on Profile to
opt-in for special members-only email
news and updates.

www.acainternational.org/myaca

Stay Connected!
Facebook
facebook/com/acaintl
Twitter
@acaintl @acacollector
LinkedIn
linkedin.com/company/aca-international

Read Collector
Magazine Online

News in
Your Inbox

You can get instant access to Collector magazine on
your desktop or tablet. Find it here: online.collector.com.

Sign up to receive ACA Daily:
acainternational.org/news/aca-daily

Miss an Issue?

COLLECTOR
05.18

Dig into the Collector magazine archives at
acainternational.org/collector-magazine.

Meet ACA's
New CEO
From ambitious collection
agency owner to association
CEO, Mark Neeb brings a
fresh perspective to ACA
International.

COLLECTOR
COLLECTOR
COLLECTOR
COLLECTOR
COLLECTOR
02.18
06.17

Industry News from ACA International

The

01.18

Industry News from ACA International

18

Industry News from ACA International

Industry News from ACA International

F
EOY
CARSGENC
N
I
EvolutionMEof

14

CO
MP
LIA
NC
E

an.
er? ry pl
ve
to
sast
a di e reco ld do
at
ive
ou
surv corpor you sh
a
t to
Wan ll need things ess.
u'
six
sin
14 Yo re are yo
ur bu
He ect
prot
Regulatory uncertainty can make sending
emails to consumers seem daunting. Here are
some ways ACA members are making it work.

E

14

Try This New Approach to Performance Reviews
Why You Should Join Your State's Regulatory Body

08

The

Many Sides

Chief

of a

18

ISS
UE

Here's what collection
agencies can do to
help improve the
patient experience.

07.17

Industry News from ACA International

TH
E

03.17

Industry News from ACA International

3 Ways to Reduce Your Risk

20

The FCC Pulls Back the Curtain

Officer
16

Is Your Break24
Room Improving Your Company Culture? 10
20The Lowdown on Reg V and Appendix ENew
14Year's Resolutions From ACA Members

Are You and the CRAs on the Same Page?
State
20Real-World Ideas to Enhance Your CMS 28
34Licensing Law Trends You Need to Know 20

How ACA Members Are Building Valuable RelationshipsDoes
in D.C.
Your 24
Website Need a Customer Service"You
Avatar?
Made36
My Day!" & Other Consumer Compliments

Compliance

The issues that will be changing
the credit and collection industry,
and what you need to know in
the coming year.

08

Is the Offer of Judgment Dead?

24

What it Takes to Lead a Good Team

22

Need-to-Know Info
These
on ACA
Robocalls
Members 40
are Working to Build Relationships in D.C.

28

Small Perks, Big Benefits

30

Compensation & Compliance Strategies

24

How to Find & Keep Great Employees

44

ACA Wins Legal Challenge Against FCC's TCPA Order

50


http://community.acainternational.org http://www.acainternational.org/myaca http://www.facebook.com/acaintl http://www.twitter.com/acaintl http://www.twitter.com/acacollector http://www.linkedin.com/company/aca-international http://online.collector.com http://www.acainternational.org/news/aca-daily http://www.acainternational.org/collector-magazine

Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com