Collector - May 2018 - 11
ON THE MOVE
A Roundup of Leadership Changes in the
Credit and Collection Industry
illingTree, an ACA International
member company, recently
released the findings of its
second annual Healthcare Operations
and Technology Survey, showing the
impact of technology adoption in the
industry, trends in patient payments and
The report found a dramatic increase
in the number of providers offering an
interactive voice response (IVR) payment
option for patients, up from 7 percent
to 50 percent last year. Additionally,
practices accepting patient responsibility
payments via web portals increased from
67 percent to 75 percent.
The latest Healthcare Operations and
Technology Survey was conducted over
a one-month period in the last quarter
of 2017. It found the biggest challenges
facing providers were a patient's inability
to pay, collecting payments after leaving
the facility, a lack of payment channels,
compliance and issues related to
Looking to the future, technology
adoption continues to remain a key focus.
Over the next 12 months, 63 percent of
respondents plan to implement a patient
payment portal-an increase of more
than 40 percent compared to the previous
"Having collected healthcare industry
data for two consecutive years, we can see
significant trends starting to emerge. One
key development is the priority placed on
technology adoption," said Dave Yohe,
BillingTree's vice president of marketing.
"SMS and mobile payment offerings,
like statements using QR Codes for fast
mobile access to payment forms, are two
emerging technologies also trending in
the healthcare industry."
Request a complimentary copy of the
survey here: http://bit.ly/2GUNig3.
Don Taylor is the new
chief strategy officer for
Central Research Inc.
joined The CMI Group
as regional sales director,
healthcare, serving the
Mountain West region.
Bethan Cross is the new
vice president of operations
for SWC Group.
John Telford joined
RevSpring as president
of its financial services
Tim Haag has been
named the new president
of State Collection
Service, succeeding Terry
Armstrong, who retired.
Dawna Clayton is the new
director of third-party
sales for The CMI Group.
Annmarie Buchanan is
the new vice president
of compliance at Coast
Nick Jarman is the new
chief operating officer
for Credit Collection
Michael Ruiz is the new
vice president of sales at
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