Collector - May 2018 - 1

COLLECTOR

CONTENT

®

MAY2018 VOL.83 NUM.10
COVER

Off to a
Running
Start
From ambitious collection
agency owner to association
CEO, Mark Neeb brings a
fresh perspective to ACA
International.

18
Photo: Olive Juice Studios

Features
24

30

On the Ball
In light of the recent mood change in Washington, D.C.,
how critical is it for debt collection agencies to marry
compensation with compliance?
By Anne Rosso May

Highlights
42

Building a Case for
Continuous Education

44

Hire Like a Pro

46

Getting Ahead

48

ACA Responds to
Misleading ACLU
Report on Debt
Collection Industry

50

ACA Wins Legal
Challenge Against FCC's
TCPA Declaratory Ruling
and Order

Columns &
Departments
4

Upfront

6

Industry News

12

Best Practices

14

FYI

16

Collection Tips

40

Calendar

41

Honor Roll

52

Compliance

54

ACA SearchPoint

56

Last Word

ACA International's 2018 Convention
and Expo Highlights
Find out what you can expect to experience at
ACA International's Annual Convention and Expo,
July 23-25 in Nashville.

Correction: April 2018
In the article "Work Ethic," a name in Empereon-Constar's leadership roster should have read Joe Lustek,
vice president of operations management.
In the article "Double-Digit Decline in Debt Collection Complaints,"
complaints decreased 13% from 2015 to 2016, not 22%.

COLLECTOR 05.18

"It's amazing how
every single day we get
so many people actually
thanking us."
(page 6)

1



Table of Contents for the Digital Edition of Collector - May 2018

Upfront
Industry News
Best Practices
FYI
Collection Tips
Off to a Running Start
On the Ball
ACA International’s 2018 Convention and Expo Highlights
Calendar
Honor Roll
Building a Case for Continuous Education
Hire Like a Pro
Getting Ahead
ACA Responds to Misleading ACLU Report on Debt Collection Industry
ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Compliance
ACA SearchPoint
Last Word
Collector - May 2018 - Cover1
Collector - May 2018 - Cover2
Collector - May 2018 - 1
Collector - May 2018 - 2
Collector - May 2018 - 3
Collector - May 2018 - Upfront
Collector - May 2018 - 5
Collector - May 2018 - Industry News
Collector - May 2018 - 7
Collector - May 2018 - 8
Collector - May 2018 - 9
Collector - May 2018 - 10
Collector - May 2018 - 11
Collector - May 2018 - Best Practices
Collector - May 2018 - 13
Collector - May 2018 - FYI
Collector - May 2018 - 15
Collector - May 2018 - Collection Tips
Collector - May 2018 - 17
Collector - May 2018 - Off to a Running Start
Collector - May 2018 - 19
Collector - May 2018 - 20
Collector - May 2018 - 21
Collector - May 2018 - 22
Collector - May 2018 - 23
Collector - May 2018 - On the Ball
Collector - May 2018 - 25
Collector - May 2018 - 26
Collector - May 2018 - 27
Collector - May 2018 - 28
Collector - May 2018 - 29
Collector - May 2018 - ACA International’s 2018 Convention and Expo Highlights
Collector - May 2018 - 31
Collector - May 2018 - 32
Collector - May 2018 - 33
Collector - May 2018 - 34
Collector - May 2018 - 35
Collector - May 2018 - 36
Collector - May 2018 - 37
Collector - May 2018 - 38
Collector - May 2018 - 39
Collector - May 2018 - Calendar
Collector - May 2018 - Honor Roll
Collector - May 2018 - Building a Case for Continuous Education
Collector - May 2018 - 43
Collector - May 2018 - Hire Like a Pro
Collector - May 2018 - 45
Collector - May 2018 - Getting Ahead
Collector - May 2018 - 47
Collector - May 2018 - ACA Responds to Misleading ACLU Report on Debt Collection Industry
Collector - May 2018 - 49
Collector - May 2018 - ACA Wins Legal Challenge Against FCC’s TCPA Declaratory Ruling and Order
Collector - May 2018 - 51
Collector - May 2018 - Compliance
Collector - May 2018 - 53
Collector - May 2018 - ACA SearchPoint
Collector - May 2018 - Last Word
Collector - May 2018 - 56
Collector - May 2018 - Cover3
Collector - May 2018 - Cover4
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