Collector - April 2018 - 42

INDUSTRYNEWS

Are You Ready to Make a Difference?
The Institute for Collection Leadership is working to create a positive
environment for debt collectors.
By Jim Richards

O

As leaders in the debt
collection industry,
we find ourselves at a
crossroads once again.
The political climate is
changing and the future
of our industry is in flux.

pportunities to make a difference don't come along every day. In fact, being able to
recognize those moments with the amount of daily input we all receive can be quite
challenging. A key indicator is history-it can show us the results of our actions
and a corrective path for alternative results, also known as "how to make things better."
As leaders in the debt collection industry, we find ourselves at a crossroads once again. The
political climate is changing and the future of our industry is in flux.
In the early 1980s we were faced with a similar set of circumstances. The Fair Debt
Collection Practices Act set a new future for our industry. We had the opportunity to
orchestrate a mutually positive outcome for the entire industry.
Once again, the current political climate has opened the door to debate, collaboration and
conciliation. The decision we are faced with now is: make a difference or stand idly by.
The Federal Communications Commission, Consumer Financial Protection Bureau and
lawmakers across the U.S. have sent the message loud and clear: they are ready to talk, to
compromise and to change. The time for the Institute for Collection Leadership to act is now.
We must show a united front with a common voice and deliberate direction that speaks
for the consumer, the client and the industry. All parties are willing to come to the table and
listen-we need only say we are ready.
This opportunity came to us all 30 years ago and as an industry we were too young and naïve
to understand our impact on the world around us. We have come such a long way from those
days and we must not let this moment pass us by. Today we can make a difference, make our
industry better, make regulations reasonable, make consumers' experience better and bring
prosperity back to the industry.
Please join your fellow colleagues and me and become part of the ICL. If you are already a
member, send this article to a friend to ensure all our leaders have a voice. We are faced with
the opportunity to set the tone and direction of our industry for the next 30 years. The time is
now! To get started, visit www.collectionsleadership.org.

Jim Richards is chairman of Capio Partners and past chairman of the Institute for Collection
Leadership. He can be reached at jim.richards@capiopartners.com.

42

ACAINTERNATIONAL.ORG


http://www.collectionsleadership.org http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - April 2018

Collector - April 2018 - Cover1
Collector - April 2018 - Cover2
Collector - April 2018 - 1
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