Collector - April 2018 - 37
What will YOU do for the
ACA Creditor Committee Chair David
Glezerman, MCE, assistant vice president
and bursar at Temple University, pointed
out that while other industry associations
may touch on the existence of debt
collection regulations, "ACA is really
drilling into compliance in collections-
more so than other groups. For instance,
I can look at education associations and
they will teach me about compliance issues
with financial aid regulations, but they are
not going to take me to the level where
I'm dealing with the Telephone Consumer
Protection Act and Fair Credit Reporting
Act-not to the extent ACA will. ACA is
really the premier organization when it
comes to compliance education."
Shaped directly by feedback from its
creditor members, ACA offers many other
educational opportunities that can be
immensely valuable to creditors' day-today tasks, such as courses on collection
techniques and data security-many of
which are steppingstones to professional
"We all hire associates, put them
through new hire orientation and then
what additional training do we offer after
that?" asked Julie Smith, CCCE, senior
director of financial services for Marriott
Ownership Resorts Inc. "Continued
quality training is key! ACA provides
a number of training opportunities
for your team-including professional
designations-that are relevant to today's
challenging legislative environment."
ACA's education programming also gives
creditors a better understanding of what's
happening in the agency world so they can
conduct proper oversight of their third-party
ACA International Education Foundation needs
your help! April is Collectors Challenge month.
Money raised through your company fundraisers benefits
the Foundation's scholarships and helps raise
awareness of our industry's great work.
Please join us.
The challenge is on!
Download a FREE planning kit at
For more information, email
NETWORKING AND ADVOCACY
ACA's events and educational
opportunities give creditors opportunities
to develop relationships with other
creditors-as well as professionals from
other markets entirely.
"I love meeting people from other
industries and hearing what they do,"
Glezerman said. "It's really expanded my
horizons in what I can bring back both