Collector - April 2018 - 36

ACASPOTLIGHT

The Unique Benefits of Creditor Memberships
A firsthand look at how ACA membership helps creditors
broaden their horizons.
By Anne Rosso May

C

redit professionals may not
necessarily need to be debt
collection experts, but they do
need to understand industry best practices
and compliance expectations. ACA
International's creditor membership,
which is designed for individuals who are
employed by a lender or credit grantor,
offers a comprehensive way to keep your
business and career healthy and stay on top
of industry changes as they occur.
Here, members of ACA's Creditors
Committee explain why they value their
ACA membership-and the surprising
things it's taught them about the debt
collection industry.

EDUCATION IS ESSENTIAL
When Susan High, vice president of
operations for Trellis Company, a student

36

loan guarantor, was asked to benchmark
her company's compliance-driven
programs and systems a few years ago,
she knew immediately where to turn:
ACA. She dug into the content ACA
offered to perform her analysis and make
recommendations to Trellis executives.
"ACA compliance summaries and reports
are a valuable resource, especially whenever
we are reviewing potential changes in laws
or regulations, or a very fact-driven legal
situation that is state-based," High said.
Creditor members have access to many
association resources included in their
dues-such as the ACA SearchPoint™
database, Collector magazine and The
Hub online community-as well as the
unique opportunity to purchase products
and services at rates significantly less than
those charged to the public.

Creditor members often use the
information they get from ACA to help
educate other departments within their
company, especially when it comes to legal
compliance concerns.
"ACA has been particularly valuable in
bringing to the forefront legal cases and
regulatory moves in state jurisdictions that
are not local and are often pushing the
envelope of precedent," High said. "In some
states, creditors can proceed to do business,
relying on clearly stated law and transparent
case law. Where that isn't true, ACA helps
keep us aware of potential risks of operating
in these jurisdictions."
While creditors may already have
strong backgrounds in the laws and
regulations in their specific niche, it can
be helpful to look at issues through the
debt collection lens.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

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