Collector - April 2018 - 29
ere's a secret that's only a secret outside of the debt collection industry: Consumers say
nice things to debt collectors all the time-and not in an "I said good day, sir!" kind of
Instead think: a consumer sending an Edible Arrangement to a debt collector along with a note of
thanks for unparalleled customer service (which has happened at ConServe) or a woman bringing
a debt collector a plate of homemade cookies after the agency worked with her husband to help him
resolve a debt (which has happened at Credit Consulting Services Inc.).
Good things are happening in debt collection agencies around the world every day, and a growing
number of ACA International members are turning consumer praise into a powerful driver of
continued success-for themselves and the debt collection industry as a whole.
IN PRAISE OF PRAISE
One afternoon Rodney Meeks, CEO of Credit Consulting Services Inc., is in the checkout line of a
grocery store when his shirt-which is embroidered with the Credit Consulting Services logo-catches
the cashier's eye.
"Do you work there?" the cashier asks, nodding at the company logo.
"Actually, I own it," Meeks says.
"I've been working with Ms. Mora," the cashier says, smiling. "She's been so nice."