Collector - April 2018 - 2

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COLLECTOR
04.18

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Inside!

COLLECTOR
COLLECTOR
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COLLECTOR
02.18
03.17

06.17

Industry News from ACA International

07.17

Industry News from ACA International

01.18

Industry News from ACA International

Industry News from ACA International

Industry News from ACA International

Industry News from ACA International

ACA INTERNATIONAL

14

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Wan ll need things ess.
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14 Yo re are yo
ur bu
He ect
prot
Regulatory uncertainty can make sending
emails to consumers seem daunting. Here are
some ways ACA members are making it work.

E

14

Try This New Approach to Performance Reviews
Why You Should Join Your State's Regulatory Body

& EXPO

TH
E

The

F
EOY
CARSGENC
N
I
EvolutionMEof

08

NASHVILLE JULY 23-25

The

Many Sides

Chief

of a

18

ISS
UE

Here's what collection
agencies can do to
help improve the
patient experience.

3 Ways to Reduce Your Risk

20

The FCC Pulls Back the Curtain

Compliance

The issues that will be changing
the credit and collection industry,
and what you need to know in
the coming year.

Officer
16

Is Your Break24
Room Improving Your Company Culture? 10
20The Lowdown on Reg V and Appendix ENew
14Year's Resolutions From ACA Members

Are You and the CRAs on the Same Page?
State
20Real-World Ideas to Enhance Your CMS 28
34Licensing Law Trends You Need to Know 20

How ACA Members Are Building Valuable RelationshipsDoes
in D.C.
Your 24
Website Need a Customer Service"You
Avatar?
Made36
My Day!" & Other Consumer Compliments

08

Is the Offer of Judgment Dead?

16

CONVENTION

24

What it Takes to Lead a Good Team

22

Need-to-Know Info
These
on ACA
Robocalls
Members 40
are Working to Build Relationships in D.C.

28

Small Perks, Big Benefits

30

2018

OMNI NASHVILLE & MUSIC CITY CENTER
Four Communication Trends to Monitor

??

Big Data & the Healthcare Revenue Cycle

??

Industry Group Works to "Collect the Truth"

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Table of Contents for the Digital Edition of Collector - April 2018

Collector - April 2018 - Cover1
Collector - April 2018 - Cover2
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