Collector - April 2018 - 11

BESTPRACTICES

spend money, but the upside is that you
get to capitalize on that as a business," he
said. "Moving work to the cloud changes
the capital expenditure to an operational
expenditure. That's why it was important
to have the CFO involved in this project
so we could explain that we'll pay more
operationally but it also gives us a good
ROI in other areas, such as availability,
efficiencies and recoverability."
He credits the project's success to the
existence of the IT steering committee-and
the fact that two other committee members
are executive leaders.

COLLECTOR 04.18

"Prior to the committee it was just me,
the CTO," Warner said. "I would present
an initiative to executive leadership on
what I'd like to do and it was always a
long, drawn-out process where I'd be
answering 20 questions before I could get
approval. Now we have three members of
our executive team on the committee-
including me-so when you have their
buy-in already it makes it that much
easier to get the buy-in of the rest of the
executive team."

PLANNING YOUR OWN COMMITTEE
Warner encouraged companies interested
in creating their own IT steering
committee to keep it relatively small,
while also including enough crossfunctional team members to help you get
the required buy-in on initiatives.
"If your committee is mostly IT people
and maybe one executive member, it may
not end up being successful," he said.
"It needs to be maybe two IT folks and
the rest from other parts of the business,
including the executive side."

A relatively small committee also makes
discussions easier, allowing members the
luxury of taking a deeper dive into issues
without getting off track.
"I used to get easily frustrated with trying
to explain the details of the technology,"
Warner said. "In a smaller group like this
you can afford to get into the weeds a little
bit so you get that buy-in and everyone has
a comfort level and understanding of what
we're going to be doing."
Clearly define the purpose of your committee
so you can set concrete goals and monitor your
progress. Each year State Collection Service's
IT steering committee creates a roadmap of
what it hopes to accomplish.
"Looking at our 2017 roadmap and seeing
what we accomplished has allowed us to
share the success stories of IT with the rest
of the company so they can more clearly see
where IT has brought value to the business
and where we've been able to achieve and
align with our initiatives," Warner said.
Anne Rosso May is editor of Collector
magazine.

11



Table of Contents for the Digital Edition of Collector - April 2018

Collector - April 2018 - Cover1
Collector - April 2018 - Cover2
Collector - April 2018 - 1
Collector - April 2018 - 2
Collector - April 2018 - 3
Collector - April 2018 - 4
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Collector - April 2018 - Cover3
Collector - April 2018 - Cover4
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