Collector - April 2018 - 1

COLLECTOR

CONTENT

®

APR2018 VOL.83 NUM.09

COVER

Preview
Inside!
ACA INTERNATIONAL 16

CONVENTION
& EXPO
NASHVILLE JULY 23-25

2018

OMNI NASHVILLE & MUSIC CITY CENTER

Features
28

Highlights
36	
	

The	Unique	Benefits	of	
Creditor	Memberships

40	
	

Ask	the	Experts:	
Making	Connections

42	
	

Are	You	Ready	to	Make	
a	Difference?

44	
	

Do	Your	Trainers	Make	
the	Grade?

46	
	
	

D.C.	Circuit	Court	
of	Appeals	Rules	in	
PHH	v.	CFPB	

Columns &
Departments
5	

President's	Page

8	

Industry	News

10	

Best	Practices

12	

FYI

14	

Collection	Tips

34	

Calendar

35	

Honor	Roll

48	

Compliance

50	

ACA	SearchPoint

52	

Last	Word

Making Good Things Grow
Debt collection agencies often hear kind words from consumers,
but they don't always take the time to track and promote these
compliments. Instead of dreading another addition to your to-do
list, think about how these positive stories can help encourage
your collectors and shed a new light on the credit and collection
industry.
By Anne Rosso May

"Dealing with
your collector was
like dealing with a
family member."
(page 32)

COLLECTOR 04.18

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Table of Contents for the Digital Edition of Collector - April 2018

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