Collector - March 2018 - 48
Building a Foundation for Success
ECOLL Pty. Ltd. Head of Compliance Jack Elias explains how ACA's Professional
Practices Management System program has helped strengthen his company.
By Katy Zillmer
ECOLL PTY. LTD.
INCEPTION DATE: 1975
GIARRATANO, CEO; DERMOT
ORMSBY, HEAD OF COLLECTIONS
AND JACK ELIAS, HEAD OF
strong compliance program
is at the core of any collection
agency-big or small-in the
industry today, which is why ECOLL Pty.
Ltd. is one of many ACA International
member companies that has earned ACA's
Professional Practices Management System
(PPMS) program certification.
The Sydney, Australia-based debt
recovery agency, part of Central Finance
Management Group, specializes in
consumer collections, commercial and
personal insolvency, such as bankruptcy
and liquidations, and prides itself on
working with consumers to resolve their
accounts in times of hardship.
Earning the PPMS certification has
helped the company successfully work with
consumers as well as clients, according to
Head of Compliance Jack Elias.
"It offers a standardized approach to the
way that we operate our business activities
and systemizes our approach in meeting
owner, client, customer, legislative and
regulatory requirements," Elias said.
ACA's PPMS certification program
gives member companies the opportunity
to reduce errors, increase communication,
adhere to industry standards and improve
their bottom line while building a
trusting relationship with clients.
While the certification has 18 basic
elements, such as management responsibility,
document and data control, and training, it
is not a prescriptive program. Agencies vary
in size, staffing and collection specialties,
and PPMS is designed give companies the
freedom to define their own procedures.
ECOLL's Director David Cains, an ACA
member for more than two decades, initially
heard about the opportunity to become
PPMS certified and pitched the idea to his
team in 2007. More than 10 years into the
certification, the company has found that an
increasing number of clients expect it as a
business management tool.
"PPMS allows for a systemized approach
in operating all aspects of our business
activities," Elias said. "PPMS is used as
a tool for detecting [and] identifying
issues, and addressing issues through clear
processes and structures."
PPMS is a flexible program, and allows
companies to add their own policies and
procedures. Under it, ECOLL developed
systems for risk management, human
resources, employee engagement, health
and safety, environmental sustainability and
corporate social responsibility and more in
the last 10 years.
The PPMS elements also help companies
craft comprehensive approaches to process
control; data storage and delivery; corrective
and preventative action; continuous
improvement; information management and
"These elements, along with the other
prescribed elements, are significant to our
operations because they define many of the
processes that our teams follow," Elias said.
"They define how we protect the information
that we hold and transfer, and the above
elements allow for corrective actions to be
implemented when issues arise."
Overall, Elias recommends the PPMS
certification for companies in the credit
and collection industry, especially small
businesses. "It ensures that you take a
systemized approach in how you conduct
your entire operations in a way that is easy to
implement and maintain, and economical,"
Elias said. "It allows you to effectively
identify, control and remediate issues
quicker, and allows for better management of
risk within the business."
Katy Zillmer is ACA International's
communications specialist. Visit
acainternational.org/education/ppms for more
information on PPMS.