Collector - March 2018 - 34

PROFESSIONALDEVELOPMENT

Are You an ACA
Professional
Collection
Specialist?
A quick look at how your collectors
can benefit from achieving one of
ACA's most popular professional
designations.
By Irene Hoheusle

A

CA International's Professional
Collection Specialist™ (PCS)
designation is designed to honor
and recognize those who have completed
training to be an ethical, professional and
compliant collector. Collectors with the PCS
designation have a solid understanding of
the Fair Debt Collection Practices Act and
how to conduct themselves professionally in
communications with consumers.
The prerequisite for this designation is
the completion of two popular ACA CORE
curriculum training courses that can be
taken online or in face-to-face seminars.
After completing the Essential Collection
Skills and Techniques and FDCPA
Essentials for Collectors courses-and
passing tests for each with a score of 85
percent-the collector then must pass the
PCS exam.
Having PCS collectors in your agency
gives you the opportunity to show your
clients and potential clients how strongly
your agency values compliance and the
ethical collections of their accounts.
Additional benefits include:
* Increased collection rates.
* Increased placements.
* Increased ability for collectors to
overcome objections ethically.
* Enhanced efficiency in the collection
process.
* Improved employee recognition at your
organization.

34

* Continuous excellence in daily
collections.
* Decreased compliance risks and
consumer complaints.
ACA's PCS designation requires renewal
every three years to ensure your collector
stays up to date with changes in the credit
and collection industry. This process is easy
and can be achieved in multiple ways within
the three-year period. All you have to do is
submit the PCS Renewal Form and pick from
one of the three the options for renewal:
Option 1: Attend either an ACA
Convention, forum or any FDCPA training.
Option 2: Obtain the ACA Trainer
Specialist Designation.

Option 3: Retake the PCS exam.
Every agency should strive to eventually
have all collectors achieve ACA's PCS
designation. Plus, there are many other
useful ACA designations that require a PCS
designation as a prerequisite, so it's a great
professional development steppingstone. Get
started today! It's time to get involved and be
the best you can be.
Irene Hoheusle, IFCCE, is vice president
of collections and education at Account
Recovery Specialists Inc. To learn more
about ACA International's Professional
Collection Specialist™ designation, visit www.
acainternational.org/education/designations.

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Table of Contents for the Digital Edition of Collector - March 2018

From the Editor
Industry News
Best Practices
FYI
Collection Tips
Enriching the Diversity Conversation
A New Take on Skiptracing
Collecting From Different Generations
Calendar
Honor Roll
Are You an ACA Professional Collection Specialist?
Understanding the Credit Reporting Landscape
An Inside Look at ACA’s Judicial Advocacy Efforts
Break It Down
ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Compliance
ACA SearchPoint
Last Word
Collector - March 2018 - Cover1
Collector - March 2018 - Cover2
Collector - March 2018 - 1
Collector - March 2018 - 2
Collector - March 2018 - 3
Collector - March 2018 - From the Editor
Collector - March 2018 - 5
Collector - March 2018 - Industry News
Collector - March 2018 - 7
Collector - March 2018 - 8
Collector - March 2018 - 9
Collector - March 2018 - Best Practices
Collector - March 2018 - 11
Collector - March 2018 - FYI
Collector - March 2018 - 13
Collector - March 2018 - Collection Tips
Collector - March 2018 - 15
Collector - March 2018 - Enriching the Diversity Conversation
Collector - March 2018 - 17
Collector - March 2018 - 18
Collector - March 2018 - 19
Collector - March 2018 - 20
Collector - March 2018 - 21
Collector - March 2018 - 22
Collector - March 2018 - 23
Collector - March 2018 - A New Take on Skiptracing
Collector - March 2018 - 25
Collector - March 2018 - 26
Collector - March 2018 - 27
Collector - March 2018 - Collecting From Different Generations
Collector - March 2018 - 29
Collector - March 2018 - 30
Collector - March 2018 - 31
Collector - March 2018 - Calendar
Collector - March 2018 - Honor Roll
Collector - March 2018 - Are You an ACA Professional Collection Specialist?
Collector - March 2018 - 35
Collector - March 2018 - Understanding the Credit Reporting Landscape
Collector - March 2018 - 37
Collector - March 2018 - An Inside Look at ACA’s Judicial Advocacy Efforts
Collector - March 2018 - 39
Collector - March 2018 - Break It Down
Collector - March 2018 - 41
Collector - March 2018 - ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Collector - March 2018 - 43
Collector - March 2018 - Compliance
Collector - March 2018 - 45
Collector - March 2018 - ACA SearchPoint
Collector - March 2018 - 47
Collector - March 2018 - Last Word
Collector - March 2018 - Cover3
Collector - March 2018 - Cover4
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