Collector - March 2018 - 20

2%
1%

16%
21%
OVERALL RACE &
ETHNICITY IN THE
COLLECTION
INDUSTRY

60%

60%: White
21%: Black or African-American
16%: Hispanic or Latino
2%: Asian
1%: American Indian,
Alaska Native,
Native Hawaiian
And Other
Pacific Islander

While the collection industry appears
to be a bright spot in the ongoing push
to make U.S. workforces more diverse,
studies have shown that for the most
part, diverse workforces don't happen by
accident: they are usually the result of an
intentional and methodical approach to
building a strong company.

INCORPORATING DIVERSITY INTO
YOUR HIRING PRACTICES
Diversity starts in the way a company
approaches applicant sourcing. Ideally,
you'd have a diverse mix of candidates
applying for jobs.
"If you don't have a diverse mix applying
for jobs in the first place, it's unlikely you'll
hire a diverse mix," said Brad Chambers,

chief operating officer of Polaris Assessment
Systems Inc., an employment screening firm.
Take a close look at how you phrase
job descriptions-are you inadvertently
alienating a specific group of people? HR
experts note that adjectives like "rock star"
and "ninja" can be turn-offs to women or
people of color who may identify themselves
more modestly.
A 2011 study published in the Journal
of Personality and Social Psychology found
that when job ads in male-dominated
fields used words associated with male
stereotypes like "competitive" and
"dominant," women found those job
listings less appealing. Plus, in light of the
consumer-friendly practices collection
agencies use today, you likely don't want

Source: ACA International

We have E & O policies
no other agent can
offer. Guaranteed.

20

ACAINTERNATIONAL.ORG


http://www.cornerstonesupport.com http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - March 2018

From the Editor
Industry News
Best Practices
FYI
Collection Tips
Enriching the Diversity Conversation
A New Take on Skiptracing
Collecting From Different Generations
Calendar
Honor Roll
Are You an ACA Professional Collection Specialist?
Understanding the Credit Reporting Landscape
An Inside Look at ACA’s Judicial Advocacy Efforts
Break It Down
ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Compliance
ACA SearchPoint
Last Word
Collector - March 2018 - Cover1
Collector - March 2018 - Cover2
Collector - March 2018 - 1
Collector - March 2018 - 2
Collector - March 2018 - 3
Collector - March 2018 - From the Editor
Collector - March 2018 - 5
Collector - March 2018 - Industry News
Collector - March 2018 - 7
Collector - March 2018 - 8
Collector - March 2018 - 9
Collector - March 2018 - Best Practices
Collector - March 2018 - 11
Collector - March 2018 - FYI
Collector - March 2018 - 13
Collector - March 2018 - Collection Tips
Collector - March 2018 - 15
Collector - March 2018 - Enriching the Diversity Conversation
Collector - March 2018 - 17
Collector - March 2018 - 18
Collector - March 2018 - 19
Collector - March 2018 - 20
Collector - March 2018 - 21
Collector - March 2018 - 22
Collector - March 2018 - 23
Collector - March 2018 - A New Take on Skiptracing
Collector - March 2018 - 25
Collector - March 2018 - 26
Collector - March 2018 - 27
Collector - March 2018 - Collecting From Different Generations
Collector - March 2018 - 29
Collector - March 2018 - 30
Collector - March 2018 - 31
Collector - March 2018 - Calendar
Collector - March 2018 - Honor Roll
Collector - March 2018 - Are You an ACA Professional Collection Specialist?
Collector - March 2018 - 35
Collector - March 2018 - Understanding the Credit Reporting Landscape
Collector - March 2018 - 37
Collector - March 2018 - An Inside Look at ACA’s Judicial Advocacy Efforts
Collector - March 2018 - 39
Collector - March 2018 - Break It Down
Collector - March 2018 - 41
Collector - March 2018 - ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Collector - March 2018 - 43
Collector - March 2018 - Compliance
Collector - March 2018 - 45
Collector - March 2018 - ACA SearchPoint
Collector - March 2018 - 47
Collector - March 2018 - Last Word
Collector - March 2018 - Cover3
Collector - March 2018 - Cover4
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