Collector - March 2018 - 2

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COLLECTOR
03.18

Dig into the Collector magazine archives at
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ENRICHIN

06.17

Industry News from ACA International

07.17

Industry News from ACA International

11.17

Industry News from ACA International

10.17

Industry News from ACA International

SIX CRUCIAL QUESTIONS TO ASK
WHEN SELECTING A LAW FIRM.

an.
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to
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Wan ll need things ess.
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14 Yo re are yo
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He ect
prot
Regulatory uncertainty can make sending
emails to consumers seem daunting. Here are
some ways ACA members are making it work.

14

14

Try This New Approach to Performance Reviews
Why You Should Join Your State's Regulatory Body

08

3 Ways to Reduce Your Risk

20

The FCC Pulls Back the Curtain

ATION

keys
n are the
inclusio
how you
rsity and
s, and
Why dive
succes
pany's
to a com
r efforts.
up you
can step

16

Why it can pay to work
with competitors instead
of against them.

14

20The Lowdown on Reg V and Appendix E 14 How to Befriend Your State Regulator 18Four Communication Trends to Monitor 18

Big Data & the Healthcare Revenue Cycle 24
Are You and the CRAs on the Same Page?
State
20Real-World Ideas to Enhance Your CMS 28
34Licensing Law Trends You Need to Know 20 Reflections From ACA Past Presidents 26

How ACA Members Are Building Valuable RelationshipsDoes
in D.C.
Your 24
Website Need a Customer Service"You
Avatar?
Made36
My Day!" & Other Consumer Compliments

ERSITY

MAKING THE

ISS
UE

14

Industry News from ACA International

RIGHT CHOICE
CO
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The Evolution
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Here's what collection
agencies can do to
help improve the
patient experience.

G THE DIV

CONVERS

COLLECTOR
COLLECTOR
COLLECTOR
COLLECTOR
COLLECTOR
03.17

Industry News from ACA International

08

Is the Offer of Judgment Dead?

24

Hiring and Supporting U.S. Veterans Industry
Group Works to "Collect the Truth"
40

32

A New Take on Skiptracing

24

Collecting From Different Generations

28

An Inside Look at ACA's Industry Advancement Program

38


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Table of Contents for the Digital Edition of Collector - March 2018

From the Editor
Industry News
Best Practices
FYI
Collection Tips
Enriching the Diversity Conversation
A New Take on Skiptracing
Collecting From Different Generations
Calendar
Honor Roll
Are You an ACA Professional Collection Specialist?
Understanding the Credit Reporting Landscape
An Inside Look at ACA’s Judicial Advocacy Efforts
Break It Down
ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Compliance
ACA SearchPoint
Last Word
Collector - March 2018 - Cover1
Collector - March 2018 - Cover2
Collector - March 2018 - 1
Collector - March 2018 - 2
Collector - March 2018 - 3
Collector - March 2018 - From the Editor
Collector - March 2018 - 5
Collector - March 2018 - Industry News
Collector - March 2018 - 7
Collector - March 2018 - 8
Collector - March 2018 - 9
Collector - March 2018 - Best Practices
Collector - March 2018 - 11
Collector - March 2018 - FYI
Collector - March 2018 - 13
Collector - March 2018 - Collection Tips
Collector - March 2018 - 15
Collector - March 2018 - Enriching the Diversity Conversation
Collector - March 2018 - 17
Collector - March 2018 - 18
Collector - March 2018 - 19
Collector - March 2018 - 20
Collector - March 2018 - 21
Collector - March 2018 - 22
Collector - March 2018 - 23
Collector - March 2018 - A New Take on Skiptracing
Collector - March 2018 - 25
Collector - March 2018 - 26
Collector - March 2018 - 27
Collector - March 2018 - Collecting From Different Generations
Collector - March 2018 - 29
Collector - March 2018 - 30
Collector - March 2018 - 31
Collector - March 2018 - Calendar
Collector - March 2018 - Honor Roll
Collector - March 2018 - Are You an ACA Professional Collection Specialist?
Collector - March 2018 - 35
Collector - March 2018 - Understanding the Credit Reporting Landscape
Collector - March 2018 - 37
Collector - March 2018 - An Inside Look at ACA’s Judicial Advocacy Efforts
Collector - March 2018 - 39
Collector - March 2018 - Break It Down
Collector - March 2018 - 41
Collector - March 2018 - ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Collector - March 2018 - 43
Collector - March 2018 - Compliance
Collector - March 2018 - 45
Collector - March 2018 - ACA SearchPoint
Collector - March 2018 - 47
Collector - March 2018 - Last Word
Collector - March 2018 - Cover3
Collector - March 2018 - Cover4
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