Collector - March 2018 - 2
ACA ONLINE Network with your peers online at The Hub: Receive Exclusive Member Alerts community.acainternational.org Visit My ACA and select Profile to opt-in for special members-only email news and updates. www.acainternational.org/myaca Stay Connected! Facebook facebook/com/acaintl Twitter @acaintl @acacollector LinkedIn linkedin.com/company/aca-international Read Collector Magazine Online News in Your Inbox You can get instant access to Collector magazine on your desktop or tablet. Find it here: online.collector.com. Sign up to receive ACA Daily: acainternational.org/news/aca-daily Miss an Issue? COLLECTOR 03.18 Dig into the Collector magazine archives at acainternational.org/collector-magazine. ENRICHIN 06.17 Industry News from ACA International 07.17 Industry News from ACA International 11.17 Industry News from ACA International 10.17 Industry News from ACA International SIX CRUCIAL QUESTIONS TO ASK WHEN SELECTING A LAW FIRM. an. er? ry pl ve to sast a di e reco ld do at ive ou surv corpor you sh a t to Wan ll need things ess. u' six sin 14 Yo re are yo ur bu He ect prot Regulatory uncertainty can make sending emails to consumers seem daunting. Here are some ways ACA members are making it work. 14 14 Try This New Approach to Performance Reviews Why You Should Join Your State's Regulatory Body 08 3 Ways to Reduce Your Risk 20 The FCC Pulls Back the Curtain ATION keys n are the inclusio how you rsity and s, and Why dive succes pany's to a com r efforts. up you can step 16 Why it can pay to work with competitors instead of against them. 14 20The Lowdown on Reg V and Appendix E 14 How to Befriend Your State Regulator 18Four Communication Trends to Monitor 18 Big Data & the Healthcare Revenue Cycle 24 Are You and the CRAs on the Same Page? State 20Real-World Ideas to Enhance Your CMS 28 34Licensing Law Trends You Need to Know 20 Reflections From ACA Past Presidents 26 How ACA Members Are Building Valuable RelationshipsDoes in D.C. Your 24 Website Need a Customer Service"You Avatar? Made36 My Day!" & Other Consumer Compliments ERSITY MAKING THE ISS UE 14 Industry News from ACA International RIGHT CHOICE CO INMEof RG M The Evolution E PL IAN CE F EOY CAS ENC TH E Here's what collection agencies can do to help improve the patient experience. G THE DIV CONVERS COLLECTOR COLLECTOR COLLECTOR COLLECTOR COLLECTOR 03.17 Industry News from ACA International 08 Is the Offer of Judgment Dead? 24 Hiring and Supporting U.S. Veterans Industry Group Works to "Collect the Truth" 40 32 A New Take on Skiptracing 24 Collecting From Different Generations 28 An Inside Look at ACA's Industry Advancement Program 38