Collector - March 2018 - 1

COLLECTOR

CONTENT

®

MAR2018 VOL.83 NUM.08

COVER

e keys
n are th you
io
s
lu
c
nd in
how
ersity a
ss, and
Why div mpany's succe orts.
to a co p up your eff
can ste
May
e Rosso
By Ann

16

Features
24

28

Highlights
34

Are You an ACA
Professional Collection
Specialist?

36

Understanding
the Credit Reporting
Landscape

38

An Inside Look at
ACA's Judicial Advocacy
Efforts

40

Break It Down

42

ACA Files Amicus Brief
with Court of Appeals in
Case Combatting TCPA
Abuse

Columns &
Departments
4

From the Editor

6

Industry News

10

Best Practices

12

FYI

14

Collection Tips

32

Calendar

33

Honor Roll

44

Compliance

46

ACA SearchPoint

48

Last Word

A New Take on Skiptracing
Mining the internet and other channels to find
hidden information.
By Kim Coghill

Collecting From Different Generations
Understanding the unique characteristics of each
consumer group can help you make stronger and
more productive connections.
By David R. Glezerman

COLLECTOR 03.18

"We've had people bring
in newborns and set them
in their carriers right next
to their desk."
(page 23)

1



Table of Contents for the Digital Edition of Collector - March 2018

From the Editor
Industry News
Best Practices
FYI
Collection Tips
Enriching the Diversity Conversation
A New Take on Skiptracing
Collecting From Different Generations
Calendar
Honor Roll
Are You an ACA Professional Collection Specialist?
Understanding the Credit Reporting Landscape
An Inside Look at ACA’s Judicial Advocacy Efforts
Break It Down
ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Compliance
ACA SearchPoint
Last Word
Collector - March 2018 - Cover1
Collector - March 2018 - Cover2
Collector - March 2018 - 1
Collector - March 2018 - 2
Collector - March 2018 - 3
Collector - March 2018 - From the Editor
Collector - March 2018 - 5
Collector - March 2018 - Industry News
Collector - March 2018 - 7
Collector - March 2018 - 8
Collector - March 2018 - 9
Collector - March 2018 - Best Practices
Collector - March 2018 - 11
Collector - March 2018 - FYI
Collector - March 2018 - 13
Collector - March 2018 - Collection Tips
Collector - March 2018 - 15
Collector - March 2018 - Enriching the Diversity Conversation
Collector - March 2018 - 17
Collector - March 2018 - 18
Collector - March 2018 - 19
Collector - March 2018 - 20
Collector - March 2018 - 21
Collector - March 2018 - 22
Collector - March 2018 - 23
Collector - March 2018 - A New Take on Skiptracing
Collector - March 2018 - 25
Collector - March 2018 - 26
Collector - March 2018 - 27
Collector - March 2018 - Collecting From Different Generations
Collector - March 2018 - 29
Collector - March 2018 - 30
Collector - March 2018 - 31
Collector - March 2018 - Calendar
Collector - March 2018 - Honor Roll
Collector - March 2018 - Are You an ACA Professional Collection Specialist?
Collector - March 2018 - 35
Collector - March 2018 - Understanding the Credit Reporting Landscape
Collector - March 2018 - 37
Collector - March 2018 - An Inside Look at ACA’s Judicial Advocacy Efforts
Collector - March 2018 - 39
Collector - March 2018 - Break It Down
Collector - March 2018 - 41
Collector - March 2018 - ACA Files Amicus Brief with Court of Appeals in Case Combatting TCPA Abuse
Collector - March 2018 - 43
Collector - March 2018 - Compliance
Collector - March 2018 - 45
Collector - March 2018 - ACA SearchPoint
Collector - March 2018 - 47
Collector - March 2018 - Last Word
Collector - March 2018 - Cover3
Collector - March 2018 - Cover4
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