Collector - February 2018 - 7

RESEARCH

New Ernst & Young Study Highlights
Third-Party Debt Collection's Vital Role

T

hird-party debt collection has an
important impact on America's
national, state and local economies,
according to a new study by ACA
International and global advisory firm
Ernst & Young based on 2016 data.
"The Ernst & Young study is an
important tool for member education,
public relations and our advocacy agenda,"
said Josh Adams, ACA International's
director of research. "The findings from
the 2017 report provide valuable insights
into the contributions of the industry to the
overall economy."
Key national findings of this landmark
study include:

Recovering Assets: A total of $67.6 billion
was recovered and returned to creditor
clients. The collection of consumer debt
also provides a valuable benefit to American
households, as third-party debt collection
efforts represent $579 in savings on average
per household by keeping the costs of goods
and services lower.
Job Creation: Third-party collection
agencies directly employed 129,262 people
with a payroll of $4.9 billion. Indirectly, the
industry influenced the creation of more
than 89,000 jobs.
Paying Taxes: Third-party debt collection
agencies and their employees paid $852
million in federal taxes, and $677 million in

state and local taxes. The ancillary impact of
the industry generated a total $1.6 billion in
federal taxes paid and $1.28 billion in state
and local taxes.
Giving Back: Third-party collection
agencies and their employees contributed
$17.7 million and volunteered 521,700 hours
to charitable community causes.
To review the complete ACA/Ernst
& Young report, "The Impact of ThirdParty Debt Collection to the National
and State Economies in 2016," visit www.
acainternational.org/ernst-young.
Share your feedback and insights on
the survey on Facebook and Twitter using
#2017ACAErnstYoungSurvey.

MEMBER NEWS

ACA Member Melissa Nash Discusses Industry,
Leadership with Florida Newspaper

M

elissa Nash, president and CEO
of Accounts Receivable Inc. in
West Palm Beach, Fla., knows
the importance of working hard and that
all experience pays off. She recently talked
with the Palm Beach Post about her career,
leadership and community involvement as
well as challenges in the collection industry.
"Our business is constantly changing," she
told the Palm Beach Post. "We must change
with the market and markets and demand
change with the economy. I am proud of our
evolution and ability to adapt. And, from
there, the business has grown."
Nash is president-elect of the Florida
Collectors Association. She is also active in
Junior Achievement, teaching children about
financial literacy.

COLLECTOR 02.18

In the article, she shared business advice
she's received in her career, as well as what
she tells young people about the debt
collection industry.
"We (collection agencies) are an
unfortunate necessity. The debt collection
industry collectively returns $45 billion
back to the economy. I also talk about the
importance of credit and the true cost of good
credit versus bad credit over the lifetime. As
the new president of the West Palm Beach
Police Athletic League's board, I try to give
this lesson to the kids there as much as I can
without driving them crazy," Nash said.
Read the complete interview with
Nash featured in the Palm Beach Post
on the newspaper's website: http://pbpo.
st/2AnH5qb.

7


http://www.acainternational.org/ernst-young http://www.acainternational.org/ernst-young http://pbpo.st/2AnH5qb http://pbpo.st/2AnH5qb

Table of Contents for the Digital Edition of Collector - February 2018

President’s Page
Industry News
Best Practices
FYI
Perspective
The Many Sides of a Chief Compliance Officer
Collection Tips
Is This Working?
Advocacy at its Finest
Calendar
Honor Roll
Express Yourself
A Step Above
Ask the Experts: Solving a Problem
ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Compliance
ACA SearchPoint
Last Word
Collector - February 2018 - Cover1
Collector - February 2018 - Cover2
Collector - February 2018 - 1
Collector - February 2018 - 2
Collector - February 2018 - 3
Collector - February 2018 - President’s Page
Collector - February 2018 - 5
Collector - February 2018 - Industry News
Collector - February 2018 - 7
Collector - February 2018 - 8
Collector - February 2018 - 9
Collector - February 2018 - Best Practices
Collector - February 2018 - 11
Collector - February 2018 - FYI
Collector - February 2018 - 13
Collector - February 2018 - Perspective
Collector - February 2018 - 15
Collector - February 2018 - Collection Tips
Collector - February 2018 - 17
Collector - February 2018 - 18
Collector - February 2018 - 19
Collector - February 2018 - 20
Collector - February 2018 - 21
Collector - February 2018 - Is This Working?
Collector - February 2018 - 23
Collector - February 2018 - 24
Collector - February 2018 - 25
Collector - February 2018 - 26
Collector - February 2018 - 27
Collector - February 2018 - Advocacy at its Finest
Collector - February 2018 - 29
Collector - February 2018 - Calendar
Collector - February 2018 - Honor Roll
Collector - February 2018 - Express Yourself
Collector - February 2018 - 33
Collector - February 2018 - A Step Above
Collector - February 2018 - 35
Collector - February 2018 - Ask the Experts: Solving a Problem
Collector - February 2018 - 37
Collector - February 2018 - ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Collector - February 2018 - 39
Collector - February 2018 - 40
Collector - February 2018 - 41
Collector - February 2018 - 42
Collector - February 2018 - 43
Collector - February 2018 - Compliance
Collector - February 2018 - 45
Collector - February 2018 - ACA SearchPoint
Collector - February 2018 - 47
Collector - February 2018 - Last Word
Collector - February 2018 - Cover3
Collector - February 2018 - Cover4
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