Collector - February 2018 - 34

BUSINESSOPERATIONS

members of Midstate Collections and they
are all just as dedicated to the work that I
do as I am. Whether they've read the book
or not, they know it inside out because
they are around me all the time.
I've been on over 100 podcasts
promoting the book, some big-name
shows, and these hosts are fascinated
by the concepts I'm talking about with
debt collection. Sometimes they are so
fascinated by it that it's hard for me to talk
about the book!
I was on the Chicken Soup for the Soul
podcast, and all the host, Amy Newmark,
wanted to talk about was debt collections.
When people talk to me they are coming
from their own personal experience. A lot

of these hosts have trauma from when they
were in college and were contacted by a
debt collector. People have that interaction
with a debt collector and they project their
experience onto all debt collectors; so if
you're a debt collector, you're "bad."
Our bodies are meaning-making
mechanisms, and we make meanings out
of all our experiences. I feel like that's
partly why people are fascinated that
there is a debt collector out there who is
focused on making people feel good. I
didn't expect that. In the beginning I didn't
want show hosts to know that I was a debt
collector because I thought they would
start an argument with me. But it's been
the opposite.

When I'm out there talking about
the book, I really speak about what I'm
doing. But I can also tell you, [Midstate
Collections] launched a new website
recently, and the first message we got on
it was from a debtor who was thanking us.
She said, "I wish all debt collectors were
like you guys." It was really powerful.
That's how much this approach affects
people. You leave people with a feeling
when you talk to them; you either make
them feel good or bad. She was treated
with dignity and respect, and she felt
good.
Anne Rosso May is editor of Collector
magazine.

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34

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Table of Contents for the Digital Edition of Collector - February 2018

President’s Page
Industry News
Best Practices
FYI
Perspective
The Many Sides of a Chief Compliance Officer
Collection Tips
Is This Working?
Advocacy at its Finest
Calendar
Honor Roll
Express Yourself
A Step Above
Ask the Experts: Solving a Problem
ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Compliance
ACA SearchPoint
Last Word
Collector - February 2018 - Cover1
Collector - February 2018 - Cover2
Collector - February 2018 - 1
Collector - February 2018 - 2
Collector - February 2018 - 3
Collector - February 2018 - President’s Page
Collector - February 2018 - 5
Collector - February 2018 - Industry News
Collector - February 2018 - 7
Collector - February 2018 - 8
Collector - February 2018 - 9
Collector - February 2018 - Best Practices
Collector - February 2018 - 11
Collector - February 2018 - FYI
Collector - February 2018 - 13
Collector - February 2018 - Perspective
Collector - February 2018 - 15
Collector - February 2018 - Collection Tips
Collector - February 2018 - 17
Collector - February 2018 - 18
Collector - February 2018 - 19
Collector - February 2018 - 20
Collector - February 2018 - 21
Collector - February 2018 - Is This Working?
Collector - February 2018 - 23
Collector - February 2018 - 24
Collector - February 2018 - 25
Collector - February 2018 - 26
Collector - February 2018 - 27
Collector - February 2018 - Advocacy at its Finest
Collector - February 2018 - 29
Collector - February 2018 - Calendar
Collector - February 2018 - Honor Roll
Collector - February 2018 - Express Yourself
Collector - February 2018 - 33
Collector - February 2018 - A Step Above
Collector - February 2018 - 35
Collector - February 2018 - Ask the Experts: Solving a Problem
Collector - February 2018 - 37
Collector - February 2018 - ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Collector - February 2018 - 39
Collector - February 2018 - 40
Collector - February 2018 - 41
Collector - February 2018 - 42
Collector - February 2018 - 43
Collector - February 2018 - Compliance
Collector - February 2018 - 45
Collector - February 2018 - ACA SearchPoint
Collector - February 2018 - 47
Collector - February 2018 - Last Word
Collector - February 2018 - Cover3
Collector - February 2018 - Cover4
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