Collector - February 2018 - 25

at the different answers you get. It's good
to sit down with employees and have that
dialogue. It's a good catalyst to discussion
and can make the team stronger."

FOSTER COMMUNICATION
This is where breakdowns commonly
occur on teams. If you're a more serious,
let's-get-down-to-brass-tacks leader, and
your team is made up of a lot of social
butterflies, there will undoubtedly be
communication challenges.
"I'm more of an analytical person and
when I send emails I get right down to
business, but I've trained myself to plug
in some niceties before I hit send, like, 'It

was great talking to you!' or 'I hope you
have a great weekend,'" Clyatt said.
This kind of chit-chat may not come
naturally-it may even seem frivolous-
but if the person you're working with
expects and even thrives on that style of
communication, it's important to make an
effort to adapt.
On the other hand, if you are an
introverted, analytical employee and an
extroverted, social leader pulls you to your
feet at a staff meeting and crows, "Kathryn
is amazing! She did such a good job on
this project!" you may be mortified by
the public recognition. Instead, leaders
would be better served calling a one-on-

"Use your more
flexible team members
to your advantage.
They can think about
next steps or how we
could get to a better
outcome next time."

We have E & O policies
no other agent can
offer. Guaranteed.

COLLECTOR 02.18

25


http://www.cornerstonesupport.com

Table of Contents for the Digital Edition of Collector - February 2018

President’s Page
Industry News
Best Practices
FYI
Perspective
The Many Sides of a Chief Compliance Officer
Collection Tips
Is This Working?
Advocacy at its Finest
Calendar
Honor Roll
Express Yourself
A Step Above
Ask the Experts: Solving a Problem
ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Compliance
ACA SearchPoint
Last Word
Collector - February 2018 - Cover1
Collector - February 2018 - Cover2
Collector - February 2018 - 1
Collector - February 2018 - 2
Collector - February 2018 - 3
Collector - February 2018 - President’s Page
Collector - February 2018 - 5
Collector - February 2018 - Industry News
Collector - February 2018 - 7
Collector - February 2018 - 8
Collector - February 2018 - 9
Collector - February 2018 - Best Practices
Collector - February 2018 - 11
Collector - February 2018 - FYI
Collector - February 2018 - 13
Collector - February 2018 - Perspective
Collector - February 2018 - 15
Collector - February 2018 - Collection Tips
Collector - February 2018 - 17
Collector - February 2018 - 18
Collector - February 2018 - 19
Collector - February 2018 - 20
Collector - February 2018 - 21
Collector - February 2018 - Is This Working?
Collector - February 2018 - 23
Collector - February 2018 - 24
Collector - February 2018 - 25
Collector - February 2018 - 26
Collector - February 2018 - 27
Collector - February 2018 - Advocacy at its Finest
Collector - February 2018 - 29
Collector - February 2018 - Calendar
Collector - February 2018 - Honor Roll
Collector - February 2018 - Express Yourself
Collector - February 2018 - 33
Collector - February 2018 - A Step Above
Collector - February 2018 - 35
Collector - February 2018 - Ask the Experts: Solving a Problem
Collector - February 2018 - 37
Collector - February 2018 - ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Collector - February 2018 - 39
Collector - February 2018 - 40
Collector - February 2018 - 41
Collector - February 2018 - 42
Collector - February 2018 - 43
Collector - February 2018 - Compliance
Collector - February 2018 - 45
Collector - February 2018 - ACA SearchPoint
Collector - February 2018 - 47
Collector - February 2018 - Last Word
Collector - February 2018 - Cover3
Collector - February 2018 - Cover4
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