Collector - February 2018 - 2

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COLLECTOR
02.18

Industry News from ACA International

Dig into the Collector magazine archives at
acainternational.org/collector-magazine.
COLLECTOR
COLLECTOR
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03.17

06.17

Industry News from ACA International

07.17

Industry News from ACA International

11.17

Industry News from ACA International

10.17

Industry News from ACA International

Industry News from ACA International

The

Many Sides

Chief

of a

MAKING THE

RIGHT CHOICE
CO
INMEof
RG
M
The Evolution
E
PL
IAN
CE
TH
E

F
EOY
CAS ENC

14

an.
er? ry pl
ve
to
sast
a di e reco ld do
at
ive
ou
surv corpor you sh
a
t to
Wan ll need things ess.
u'
six
sin
14 Yo re are yo
ur bu
He ect
prot
Regulatory uncertainty can make sending
emails to consumers seem daunting. Here are
some ways ACA members are making it work.

14

14

Try This New Approach to Performance Reviews
Why You Should Join Your State's Regulatory Body

08

Compliance

Officer
16

Why it can pay to work
with competitors instead
of against them.

14

ISS
UE

Here's what collection
agencies can do to
help improve the
patient experience.

SIX CRUCIAL QUESTIONS TO ASK
WHEN SELECTING A LAW FIRM.

3 Ways to Reduce Your Risk

20

The FCC Pulls Back the Curtain

20The Lowdown on Reg V and Appendix E 14 How to Befriend Your State Regulator 18Four Communication Trends to Monitor 18

Big Data & the Healthcare Revenue Cycle 24
Are You and the CRAs on the Same Page?
State
20Real-World Ideas to Enhance Your CMS 28
34Licensing Law Trends You Need to Know 20 Reflections From ACA Past Presidents 26

How ACA Members Are Building Valuable RelationshipsDoes
in D.C.
Your 24
Website Need a Customer Service"You
Avatar?
Made36
My Day!" & Other Consumer Compliments

08

Is the Offer of Judgment Dead?

24

Hiring and Supporting U.S. Veterans Industry
Group Works to "Collect the Truth"
40

32

Is Your Break Room Improving Your Company Culture?

10

What it Takes to Lead a Good Team

22

These ACA Members are Working to Build Relationships in D.C.

28


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Table of Contents for the Digital Edition of Collector - February 2018

President’s Page
Industry News
Best Practices
FYI
Perspective
The Many Sides of a Chief Compliance Officer
Collection Tips
Is This Working?
Advocacy at its Finest
Calendar
Honor Roll
Express Yourself
A Step Above
Ask the Experts: Solving a Problem
ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Compliance
ACA SearchPoint
Last Word
Collector - February 2018 - Cover1
Collector - February 2018 - Cover2
Collector - February 2018 - 1
Collector - February 2018 - 2
Collector - February 2018 - 3
Collector - February 2018 - President’s Page
Collector - February 2018 - 5
Collector - February 2018 - Industry News
Collector - February 2018 - 7
Collector - February 2018 - 8
Collector - February 2018 - 9
Collector - February 2018 - Best Practices
Collector - February 2018 - 11
Collector - February 2018 - FYI
Collector - February 2018 - 13
Collector - February 2018 - Perspective
Collector - February 2018 - 15
Collector - February 2018 - Collection Tips
Collector - February 2018 - 17
Collector - February 2018 - 18
Collector - February 2018 - 19
Collector - February 2018 - 20
Collector - February 2018 - 21
Collector - February 2018 - Is This Working?
Collector - February 2018 - 23
Collector - February 2018 - 24
Collector - February 2018 - 25
Collector - February 2018 - 26
Collector - February 2018 - 27
Collector - February 2018 - Advocacy at its Finest
Collector - February 2018 - 29
Collector - February 2018 - Calendar
Collector - February 2018 - Honor Roll
Collector - February 2018 - Express Yourself
Collector - February 2018 - 33
Collector - February 2018 - A Step Above
Collector - February 2018 - 35
Collector - February 2018 - Ask the Experts: Solving a Problem
Collector - February 2018 - 37
Collector - February 2018 - ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Collector - February 2018 - 39
Collector - February 2018 - 40
Collector - February 2018 - 41
Collector - February 2018 - 42
Collector - February 2018 - 43
Collector - February 2018 - Compliance
Collector - February 2018 - 45
Collector - February 2018 - ACA SearchPoint
Collector - February 2018 - 47
Collector - February 2018 - Last Word
Collector - February 2018 - Cover3
Collector - February 2018 - Cover4
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