Collector - February 2018 - 19

or they are the sole compliance officer on
staff, CCOs must know literally everything
that's going on in the organization.
"As a chief compliance officer I really
work at building those relationships with
different people in the business and in
different business lines, and having a deep
understanding of how the business works,"
Lindauer said. "What are our collective
goals? I need to know the things we want
to do, what we currently do and how we
do them."
Often, a CCO's basic informationgathering process starts on the collection
floor. Quality assurance and call monitoring
can provide the greatest wealth of
information for a compliance officer,
so make sure that person is an active
participant in those functions.

COLLECTOR 02.18

"I understand each aspect of every
role and what we expect our staff to do,"
Rainbolt said. "I am capable of posting a
payment, doing a credit card reversal or
collecting an account as a debt collector.
This keeps me in reality, and helps me
to ensure that not only will our policies,
procedures and work instructions be
realistically effective, but our training
experience and quality control measures
will be as well. To the subordinate-level staff
it conveys that I care, understand and am a
subject matter expert capable of walking the
walk and talking the talk."
Not only do CCOs need to know the
nuts and bolts of how things work, but they
also need a passion to promote a culture of
compliance. That's why Rainbolt makes a
point to walk the collection floor regularly.

83%
of compliance professionals
surveyed reported they
had prevented one or more
compliance incidents in the
last two years.
Source: Society of Corporate Compliance and
Ethics/Health Care Compliance Association, 2016

19


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Table of Contents for the Digital Edition of Collector - February 2018

President’s Page
Industry News
Best Practices
FYI
Perspective
The Many Sides of a Chief Compliance Officer
Collection Tips
Is This Working?
Advocacy at its Finest
Calendar
Honor Roll
Express Yourself
A Step Above
Ask the Experts: Solving a Problem
ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Compliance
ACA SearchPoint
Last Word
Collector - February 2018 - Cover1
Collector - February 2018 - Cover2
Collector - February 2018 - 1
Collector - February 2018 - 2
Collector - February 2018 - 3
Collector - February 2018 - President’s Page
Collector - February 2018 - 5
Collector - February 2018 - Industry News
Collector - February 2018 - 7
Collector - February 2018 - 8
Collector - February 2018 - 9
Collector - February 2018 - Best Practices
Collector - February 2018 - 11
Collector - February 2018 - FYI
Collector - February 2018 - 13
Collector - February 2018 - Perspective
Collector - February 2018 - 15
Collector - February 2018 - Collection Tips
Collector - February 2018 - 17
Collector - February 2018 - 18
Collector - February 2018 - 19
Collector - February 2018 - 20
Collector - February 2018 - 21
Collector - February 2018 - Is This Working?
Collector - February 2018 - 23
Collector - February 2018 - 24
Collector - February 2018 - 25
Collector - February 2018 - 26
Collector - February 2018 - 27
Collector - February 2018 - Advocacy at its Finest
Collector - February 2018 - 29
Collector - February 2018 - Calendar
Collector - February 2018 - Honor Roll
Collector - February 2018 - Express Yourself
Collector - February 2018 - 33
Collector - February 2018 - A Step Above
Collector - February 2018 - 35
Collector - February 2018 - Ask the Experts: Solving a Problem
Collector - February 2018 - 37
Collector - February 2018 - ACA Submits Amicus Brief to U.S. Supreme Court in Case Challenging the 7th Circuit’s Treatment of Letters Seeking Collection of Out-of- Statute Debt.
Collector - February 2018 - 39
Collector - February 2018 - 40
Collector - February 2018 - 41
Collector - February 2018 - 42
Collector - February 2018 - 43
Collector - February 2018 - Compliance
Collector - February 2018 - 45
Collector - February 2018 - ACA SearchPoint
Collector - February 2018 - 47
Collector - February 2018 - Last Word
Collector - February 2018 - Cover3
Collector - February 2018 - Cover4
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