Collector - January 2018 - 8

INDUSTRYNEWS

ACHIEVEMENT

Navient Celebrates Military Customer Service Team

N

avient recently celebrated the fiveyear anniversary of its Military
Benefits Team, a highly skilled
group of customer care professionals who
assist service members with the benefits
uniquely available to them, according to a
news release from the ACA International
member company in Wilmington, Del.
The company was the first student loan
servicer to offer a specialized team for
military customers.
"We're proud to offer dedicated student
loan assistance to those who serve in the
armed forces," said Greg Beckley, senior
director at Navient. "These brave men and
women often face unique circumstances,
especially if they're far from home.
We're committed to getting them the
information they need to ensure they
succeed in loan repayment."

8

Since its beginning, the Military Benefits
Team has stood ready to help thousands of
service members and their families with
their student loans. In 2012, a team of 10
fielded about 1,500 calls each month. Today,
18 specialists average 5,500 calls per month.
Another 23 specialists are exclusively
dedicated to processing often-complex
military paperwork.
The Military Benefits Team is among
the most experienced at Navient and that
experience makes a difference to military
customers. According to customer surveys,
96 percent of military customers and
families rate their satisfaction with the
team as excellent.
With a high-touch, case-management
approach, specialists help military service
members manage their student loans and take
advantage of benefits. Those with an existing

Source: Navient Corporation

federal or private education loan may qualify
for an interest rate reduction during qualifying
military service under the Servicemember
Civil Relief Act, Navient reports.
Navient automatically applies the benefit
by cross-referencing account records with
a U.S. Department of Defense database.

ACAINTERNATIONAL.ORG


http://www.cornerstonesupport.com http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - January 2018

From the Editor
Industry News
Best Practices
FYI
Perspective
Collection Tips
The Next Level
Getting Started
Small Perks, Big Differences
Calendar
Honor Roll
Staying Ahead of the Curve: Fall Forum Highlights
Missed Connections
A Seat at the Table
Taking Litigation Advocacy to the Next Level
Compliance
ACA SearchPoint
Last Word
Collector - January 2018 - Cover1
Collector - January 2018 - Cover2
Collector - January 2018 - 1
Collector - January 2018 - 2
Collector - January 2018 - 3
Collector - January 2018 - From the Editor
Collector - January 2018 - 5
Collector - January 2018 - Industry News
Collector - January 2018 - 7
Collector - January 2018 - 8
Collector - January 2018 - 9
Collector - January 2018 - Best Practices
Collector - January 2018 - 11
Collector - January 2018 - FYI
Collector - January 2018 - 13
Collector - January 2018 - Perspective
Collector - January 2018 - 15
Collector - January 2018 - Collection Tips
Collector - January 2018 - 17
Collector - January 2018 - The Next Level
Collector - January 2018 - 19
Collector - January 2018 - 20
Collector - January 2018 - 21
Collector - January 2018 - 22
Collector - January 2018 - 23
Collector - January 2018 - Getting Started
Collector - January 2018 - 25
Collector - January 2018 - 26
Collector - January 2018 - 27
Collector - January 2018 - 28
Collector - January 2018 - 29
Collector - January 2018 - Small Perks, Big Differences
Collector - January 2018 - 31
Collector - January 2018 - 32
Collector - January 2018 - 33
Collector - January 2018 - 34
Collector - January 2018 - 35
Collector - January 2018 - Calendar
Collector - January 2018 - Honor Roll
Collector - January 2018 - Staying Ahead of the Curve: Fall Forum Highlights
Collector - January 2018 - 39
Collector - January 2018 - Missed Connections
Collector - January 2018 - 41
Collector - January 2018 - 42
Collector - January 2018 - 43
Collector - January 2018 - A Seat at the Table
Collector - January 2018 - 45
Collector - January 2018 - Taking Litigation Advocacy to the Next Level
Collector - January 2018 - 47
Collector - January 2018 - Compliance
Collector - January 2018 - 49
Collector - January 2018 - ACA SearchPoint
Collector - January 2018 - Last Word
Collector - January 2018 - 52
Collector - January 2018 - Cover3
Collector - January 2018 - Cover4
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