Collector - January 2018 - 8
Navient Celebrates Military Customer Service Team
avient recently celebrated the fiveyear anniversary of its Military
Benefits Team, a highly skilled
group of customer care professionals who
assist service members with the benefits
uniquely available to them, according to a
news release from the ACA International
member company in Wilmington, Del.
The company was the first student loan
servicer to offer a specialized team for
"We're proud to offer dedicated student
loan assistance to those who serve in the
armed forces," said Greg Beckley, senior
director at Navient. "These brave men and
women often face unique circumstances,
especially if they're far from home.
We're committed to getting them the
information they need to ensure they
succeed in loan repayment."
Since its beginning, the Military Benefits
Team has stood ready to help thousands of
service members and their families with
their student loans. In 2012, a team of 10
fielded about 1,500 calls each month. Today,
18 specialists average 5,500 calls per month.
Another 23 specialists are exclusively
dedicated to processing often-complex
The Military Benefits Team is among
the most experienced at Navient and that
experience makes a difference to military
customers. According to customer surveys,
96 percent of military customers and
families rate their satisfaction with the
team as excellent.
With a high-touch, case-management
approach, specialists help military service
members manage their student loans and take
advantage of benefits. Those with an existing
Source: Navient Corporation
federal or private education loan may qualify
for an interest rate reduction during qualifying
military service under the Servicemember
Civil Relief Act, Navient reports.
Navient automatically applies the benefit
by cross-referencing account records with
a U.S. Department of Defense database.