Collector - January 2018 - 4

COLLECTOR

®

FROMTHEEDITOR

VICE PRESIDENT, COMMUNICATIONS
Kimberly Coghill

Fill Your Bucket
Motivation and encouragement to help start your year with a bang.
By Anne Rosso May

T

he January issue of Collector magazine is one of my favorites to put together. To get a
sense of what ACA International members can expect in the next 12 months, our team
talks with more than a dozen industry experts about the changes they see ahead for the
credit and collection industry. These conversations are fascinating, filled with optimism and
excitement as well as a natural wariness that comes from years of operating under unclear and
conflicting rules and regulations.
While we heard a lot of the same questions facing us a year ago-the biggest being: when will
the Consumer Financial Protection Bureau's proposed rules for the debt collection industry
come out?-we also got some valuable insight on newer issues, like upheaval in the student loan
industry and recent call blocking and labeling frustrations. Check out some of the hot topics on
the horizon in the article "Next Level" on page 18.
For this issue, we also checked in with ACA members to hear about their personal goals
for the new year (page 24). Some were funny, some were helpful, one was particularly
heartbreaking, but they all contained a
nugget of inspiration that I used to help craft
my own New Year's resolutions. (I might be
rooting for the Sox now?)
As part of this feature, we shone a spotlight
on a few of our favorite management books to
help spark some new ideas. I got to read a lot of
great books to prepare for this and narrowing
it down to four was hard! One that I loved but
didn't make it into the feature due to space
restrictions was Tom Rath's Fully Charged? The
3 Keys to Energizing Your Work and Life.
In it, Rath brings up a practical approach
to engagement and personal fulfillment,
including: why you should give staff a sense
of purpose, why it's in your best interest to turn negative situations into positive ones and
why the most effective professional negotiators rely on questions to resolve tense situations.
It's not specifically directed at the collection industry, but it's a great overview of some
universal principles we can all benefit from.
That's our goal with this January issue: to give you a high-level view of what's ahead in the
industry and inspire you to think creatively and make positive changes. I invite you to let me
know what else you'd like to see the Collector magazine team cover this year. You'll find my email
address below-I'd love to hear from you!

"That's our goal with
this issue ... to inspire
you to think creatively
and make positive
changes. "

EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
by ACA International.
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Minneapolis, MN 55435
Telephone: (952) 926-6547
Web: www.acainternational.org
Email: comm@acainternational.org
Twitter: @acacollector
Annual subscription rates: $35 for ACA
members, $70 for nonmembers. Single
copies: $3.25 for ACA members, $6.50 for
nonmembers.
Collector welcomes article submissions.
However, we cannot guarantee publication
of the articles we receive. Collector editors
reserve the right to edit submissions.
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Leonard Media Group at (215) 675-9208,
ext. 201; info@leonardmedia.com;
or www.acainternational.org/advertising.
Advertisement of products or services
in Collector does not constitute an
endorsement by ACA.
Information contained in Collector is not
intended to be legal advice and may not
be used as legal advice. Every effort has
been made to ensure this information is
up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

Anne Rosso May

is the editor of Collector
magazine. She can be reached
at rosso@acainternational.org.

4

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be reproduced without written permission.


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Table of Contents for the Digital Edition of Collector - January 2018

From the Editor
Industry News
Best Practices
FYI
Perspective
Collection Tips
The Next Level
Getting Started
Small Perks, Big Differences
Calendar
Honor Roll
Staying Ahead of the Curve: Fall Forum Highlights
Missed Connections
A Seat at the Table
Taking Litigation Advocacy to the Next Level
Compliance
ACA SearchPoint
Last Word
Collector - January 2018 - Cover1
Collector - January 2018 - Cover2
Collector - January 2018 - 1
Collector - January 2018 - 2
Collector - January 2018 - 3
Collector - January 2018 - From the Editor
Collector - January 2018 - 5
Collector - January 2018 - Industry News
Collector - January 2018 - 7
Collector - January 2018 - 8
Collector - January 2018 - 9
Collector - January 2018 - Best Practices
Collector - January 2018 - 11
Collector - January 2018 - FYI
Collector - January 2018 - 13
Collector - January 2018 - Perspective
Collector - January 2018 - 15
Collector - January 2018 - Collection Tips
Collector - January 2018 - 17
Collector - January 2018 - The Next Level
Collector - January 2018 - 19
Collector - January 2018 - 20
Collector - January 2018 - 21
Collector - January 2018 - 22
Collector - January 2018 - 23
Collector - January 2018 - Getting Started
Collector - January 2018 - 25
Collector - January 2018 - 26
Collector - January 2018 - 27
Collector - January 2018 - 28
Collector - January 2018 - 29
Collector - January 2018 - Small Perks, Big Differences
Collector - January 2018 - 31
Collector - January 2018 - 32
Collector - January 2018 - 33
Collector - January 2018 - 34
Collector - January 2018 - 35
Collector - January 2018 - Calendar
Collector - January 2018 - Honor Roll
Collector - January 2018 - Staying Ahead of the Curve: Fall Forum Highlights
Collector - January 2018 - 39
Collector - January 2018 - Missed Connections
Collector - January 2018 - 41
Collector - January 2018 - 42
Collector - January 2018 - 43
Collector - January 2018 - A Seat at the Table
Collector - January 2018 - 45
Collector - January 2018 - Taking Litigation Advocacy to the Next Level
Collector - January 2018 - 47
Collector - January 2018 - Compliance
Collector - January 2018 - 49
Collector - January 2018 - ACA SearchPoint
Collector - January 2018 - Last Word
Collector - January 2018 - 52
Collector - January 2018 - Cover3
Collector - January 2018 - Cover4
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