Collector - January 2018 - 39
deeper dive into this session, turn to page
40 of this issue.
At other Fall Forum sessions, John
Bedard Jr., owner of Bedard Law Group
P.C., led a members-only event focused on
strategies for defending claims against your
clients, and later, Charity Olson, managing
partner at Brock & Scott PLLC, presented
information on recent case law and its
impact on agencies.
Leadership skills for industry professionals
at the supervisory and management level
were an added focus during this year's Fall
Forum & Expo.
As part of that focus, ACA Certified
Instructors Harry Strausser III, IFCCE,
MCE, corporate vanguard at Eastern
Revenue Inc., and Elizabeth Conklin,
account executive at State Collection
Service Inc., taught add-on seminars that
participants could apply toward earning
Strausser's seminar, "Exceptional
Leadership," covered leadership principles
to help attendees discover how they can
become better supervisors and leaders.
In her session, "Managing Your Collection
Floor," Conklin discussed the characteristics
of a successful collection floor leader.
She examined relevant management
issues including call monitoring, monthly
production measurements, collector
productivity and more. Attendees also heard
what other agencies are doing to improve
collection floor operations and tips to
prepare for an on-site client visit or audit.
Between the more than 35 sessions at the
Fall Forum & Expo, attendees had plenty
of time to visit the expo hall and network
with colleagues while learning about new
products and services.
Thank you to the 300 participants who
attended and contributed to a successful Fall
Forum & Expo, and our industry leaders for
teaching critical education sessions that will
take ACA into a successful year ahead.
THE BENEFITS OF PARTICIPATION
Nine lucky ACA International members won big in giveaways
announced at ACA International's Fall Forum and Expo.
Dana Bland, Nicole Boozer and Christina Crivello each won a
free registration to ACA International's Spring Forum and Expo,
which will be held in March.
Angela Addy, Amber Brehm, Tony Martini, Michael McCormick,
Jill St. Laurent and Julie Winters won free registrations to an
ACA online seminar or teleseminar of their choice.
Thanks to ACA's Fall Forum & Expo Sponsors!
Katy Zillmer is ACA International's