Collector - January 2018 - 28

3

WAYS TO CONNECT
WITH YOUR PEERS

Networking is a huge part of running a successful business, but it's not
going to happen if you don't make an effort. Here are a few ways you can
strike up a new industry friendship this year:
ACA Conferences: Your association
holds four big face-to-face events each
year, and attending any-or all-of them
is an investment in your future. To learn
more about ACA's conferences, or to
register, check out our calendar at
www.acainternational.org/events.
ACA Unit Meetings: Active participation
in your state or regional unit is the best way
to meet local ACA members and work on
common concerns that benefit your ability
to conduct business in your state. Find out
how to meet the people in your unit here:
www.acainternational.org/units.

7

365 DAYS
Days
104 Weekend
Holidays
10 Public

251

WORKING
DAYS
IN 2018

28

"I have two resolutions. One is
promoting the use of avatars and
omnichannel communications. Second is
promoting a new bill called the Electronic
Communication Modernization Act-which
I just made up. But I would like to see
Congress do something like this, essentially
saying across all federal regulations and laws
that the term 'mail' is defined to include
email, and all references to communications
include texting and chat. I'd love to see a
broad-based bill to change definitions across
all of the government regulations and laws."
-Don Taylor, management consultant,
Automated Collection Services Inc.

8

"My resolutions: To be more appreciative
of the people in my life and less
concerned about the 'things' in my life."
-John Smith, general manager, American
Collections Enterprise, Inc.

9

"We lost our CFO to pancreatic cancer
in 2017. He was only 59. In those 16
months before he left us, he showed us how
to 'be.' Live in the moment, enjoy the people
in our lives, love the work you do (he worked
until the week he passed away)-he was the

Social Media: No time to leave the
office? Social media can connect
you to the world. Become a content
curator on Twitter by tweeting links to
intriguing articles or build your image
as an industry expert by writing posts
on LinkedIn. (Flip to the front of this
issue of Collector magazine to get the
links to all our social media platforms,
and don't forget to say hi!) If you want
a more private place online to connect
with fellow association members, try
ACA's member community, The Hub:
community.acainternational.org/home.

best at 'being.' We learned from him how to
"be" in the moment of our lives. My most
important goal in 2018: 'be'."
-Lisa Im, Board Chair and CEO, Performant
Recovery Inc.

10

"One of my 2018 resolutions: Trying
a new technology. To satisfy the
increasing demands of our clients, we
developed an automated global compliance
standard for SMEs called www.Certifiedby.
com, which summarizes the best practice
principles of governance, risk, compliance
and quality management. Our primary 2018
resolution is to tell the world about it."
-Adam Wood, CEO, GCS Credit

11

"As I was sitting in the dentist's chair
recently, I was reading the wonderful
items that had been placed on the ceiling
to keep us all from getting bored. One
particular quote stuck out to me that I am
trying to embrace going forward. It read:
'Your mind is like a parachute-it works
better when it is open.' It struck a note with
me. I have always thought that I am fairly
open minded, but I am challenging myself
to try to view the world and its events

ACAINTERNATIONAL.ORG


http://www.acainternational.org/events http://community.acainternational.org/home http://www.acainternational.org/units http://www.Certifiedby.com http://www.Certifiedby.com http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - January 2018

From the Editor
Industry News
Best Practices
FYI
Perspective
Collection Tips
The Next Level
Getting Started
Small Perks, Big Differences
Calendar
Honor Roll
Staying Ahead of the Curve: Fall Forum Highlights
Missed Connections
A Seat at the Table
Taking Litigation Advocacy to the Next Level
Compliance
ACA SearchPoint
Last Word
Collector - January 2018 - Cover1
Collector - January 2018 - Cover2
Collector - January 2018 - 1
Collector - January 2018 - 2
Collector - January 2018 - 3
Collector - January 2018 - From the Editor
Collector - January 2018 - 5
Collector - January 2018 - Industry News
Collector - January 2018 - 7
Collector - January 2018 - 8
Collector - January 2018 - 9
Collector - January 2018 - Best Practices
Collector - January 2018 - 11
Collector - January 2018 - FYI
Collector - January 2018 - 13
Collector - January 2018 - Perspective
Collector - January 2018 - 15
Collector - January 2018 - Collection Tips
Collector - January 2018 - 17
Collector - January 2018 - The Next Level
Collector - January 2018 - 19
Collector - January 2018 - 20
Collector - January 2018 - 21
Collector - January 2018 - 22
Collector - January 2018 - 23
Collector - January 2018 - Getting Started
Collector - January 2018 - 25
Collector - January 2018 - 26
Collector - January 2018 - 27
Collector - January 2018 - 28
Collector - January 2018 - 29
Collector - January 2018 - Small Perks, Big Differences
Collector - January 2018 - 31
Collector - January 2018 - 32
Collector - January 2018 - 33
Collector - January 2018 - 34
Collector - January 2018 - 35
Collector - January 2018 - Calendar
Collector - January 2018 - Honor Roll
Collector - January 2018 - Staying Ahead of the Curve: Fall Forum Highlights
Collector - January 2018 - 39
Collector - January 2018 - Missed Connections
Collector - January 2018 - 41
Collector - January 2018 - 42
Collector - January 2018 - 43
Collector - January 2018 - A Seat at the Table
Collector - January 2018 - 45
Collector - January 2018 - Taking Litigation Advocacy to the Next Level
Collector - January 2018 - 47
Collector - January 2018 - Compliance
Collector - January 2018 - 49
Collector - January 2018 - ACA SearchPoint
Collector - January 2018 - Last Word
Collector - January 2018 - 52
Collector - January 2018 - Cover3
Collector - January 2018 - Cover4
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com