Collector - January 2018 - 25
t's a cliché we all know and love: "New
year, new you." January can feel like a
fresh start-a time when all things are
possible. Looking for some goal-setting
inspiration? Here, ACA members share
some of their resolutions for 2018.
"This is the year to flip a switch and
make big changes. Diversification
is on our to-do list in 2018! Both
professionally and personally, I am looking
to expand into new areas where growth
can be attained. Expanding our geographic
and market-share footprint through
leveraging technology and innovation is
our 2018 focus."
-Jennifer Dietrich, COO, Universal Credit
"The industry is quickly evolving
toward converting more unstructured
data (i.e., call recordings, call notes)
to structured data, which helps drive
improved operational and risk analysis. My
resolution is to continue learning about
structured analysis to help our clients take
a more data-driven approach to operation,
compliance and litigation management."
-David Cherner, attorney, Moss & Barnett
We asked ACA International members what they want to improve
this year. Here's the inspiration you need to kickstart 2018.
By Anne Rosso May