Collector - January 2018 - 2

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COLLECTOR
01.18

Dig into the Collector magazine archives at
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Industry News from ACA International

COLLECTOR
COLLECTOR
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11.17

Industry News from ACA International

10.17

Industry News from ACA International

MAKING THE

14

SIX CRUCIAL QUESTIONS TO ASK
WHEN SELECTING A LAW FIRM.

an.
er? ry pl
ve
to
sast
a di e reco ld do
at
ive
ou
surv corpor you sh
a
t to
Wan ll need things ess.
You' are six busin
ur
Here ect yo
prot
Regulatory uncertainty can make sending
emails to consumers seem daunting. Here are
some ways ACA members are making it work.

14

Try This New Approach to Performance Reviews

08

with competitors instead
of against them.

14

3 Ways to Reduce Your Risk

20

The FCC Pulls Back the Curtain

20The Lowdown on Reg V and Appendix E 14 How to Befriend Your State Regulator 18Four Communication Trends to Monitor 18

Big Data & the Healthcare Revenue Cycle 24
Are You and the CRAs on the Same Page?
State
20Real-World Ideas to Enhance Your CMS 28
34Licensing Law Trends You Need to Know 20 Reflections From ACA Past Presidents 26

How ACA Members Are Building Valuable RelationshipsDoes
in D.C.
Your 24
Website Need a Customer Service"You
Avatar?
Made36
My Day!" & Other Consumer Compliments

08

Is the Offer of Judgment Dead?

24

The issues that will be changing
the credit and collection industry,
and what you need to know in
the coming year.

Why it can pay to work

14

14

Why You Should Join Your State's Regulatory Body

18

ISS
UE

Here's what collection
agencies can do to
help improve the
patient experience.

Industry News from ACA International

RIGHT CHOICE
CO
INMEof
RG
M
The Evolution
E
PL
IAN
CE
F
EOY
CAS ENC
TH
E

03.17

Hiring and Supporting U.S. Veterans Industry
Group Works to "Collect the Truth"
40

32

New Year's Resolutions From ACA Members

24

Small Perks, Big Benefits

30

Need-to-Know Info on Robocalls

40


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Table of Contents for the Digital Edition of Collector - January 2018

From the Editor
Industry News
Best Practices
FYI
Perspective
Collection Tips
The Next Level
Getting Started
Small Perks, Big Differences
Calendar
Honor Roll
Staying Ahead of the Curve: Fall Forum Highlights
Missed Connections
A Seat at the Table
Taking Litigation Advocacy to the Next Level
Compliance
ACA SearchPoint
Last Word
Collector - January 2018 - Cover1
Collector - January 2018 - Cover2
Collector - January 2018 - 1
Collector - January 2018 - 2
Collector - January 2018 - 3
Collector - January 2018 - From the Editor
Collector - January 2018 - 5
Collector - January 2018 - Industry News
Collector - January 2018 - 7
Collector - January 2018 - 8
Collector - January 2018 - 9
Collector - January 2018 - Best Practices
Collector - January 2018 - 11
Collector - January 2018 - FYI
Collector - January 2018 - 13
Collector - January 2018 - Perspective
Collector - January 2018 - 15
Collector - January 2018 - Collection Tips
Collector - January 2018 - 17
Collector - January 2018 - The Next Level
Collector - January 2018 - 19
Collector - January 2018 - 20
Collector - January 2018 - 21
Collector - January 2018 - 22
Collector - January 2018 - 23
Collector - January 2018 - Getting Started
Collector - January 2018 - 25
Collector - January 2018 - 26
Collector - January 2018 - 27
Collector - January 2018 - 28
Collector - January 2018 - 29
Collector - January 2018 - Small Perks, Big Differences
Collector - January 2018 - 31
Collector - January 2018 - 32
Collector - January 2018 - 33
Collector - January 2018 - 34
Collector - January 2018 - 35
Collector - January 2018 - Calendar
Collector - January 2018 - Honor Roll
Collector - January 2018 - Staying Ahead of the Curve: Fall Forum Highlights
Collector - January 2018 - 39
Collector - January 2018 - Missed Connections
Collector - January 2018 - 41
Collector - January 2018 - 42
Collector - January 2018 - 43
Collector - January 2018 - A Seat at the Table
Collector - January 2018 - 45
Collector - January 2018 - Taking Litigation Advocacy to the Next Level
Collector - January 2018 - 47
Collector - January 2018 - Compliance
Collector - January 2018 - 49
Collector - January 2018 - ACA SearchPoint
Collector - January 2018 - Last Word
Collector - January 2018 - 52
Collector - January 2018 - Cover3
Collector - January 2018 - Cover4
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