Collector - January 2018 - 1
COLLECTOR CONTENT ® JAN2018 VOL.83 NUM.06 Highlights COVER 38 Staying Ahead of the Curve: Fall Forum Highlights 40 Missed Connections 44 A Seat at the Table 46 Taking Litigation Advocacy to the Next Level Columns & Departments 18 The issues that will be changing the credit and collection industry, and what you need to know in the coming year. By Anne Rosso May and ACA Staff Features 24 30 4 From the Editor 6 Industry News 10 Best Practices 12 FYI 14 Perspective 16 Collection Tips 36 Calendar 37 Honor Roll 48 Compliance 50 ACA SearchPoint 52 Last Word Getting Started We asked ACA International members what they want to improve this year. Here's the inspiration you need to kickstart 2018. By Anne Rosso May Small Perks, Big Differences What can you do to address payroll challenges? We talked to ACA International members about how they use creative benefits and efficiencies to retain employees and manage operational costs. By Anne Rosso May COLLECTOR 01.18 "We have a committee called The Icebreakers, and its sole purpose is to create opportunities for fun." (page 35) 1