Collector - December 2017 - 8

BESTPRACTICES

Side by Side
State and regional unit meetings
can help connect ACA members on
a local level. Here's how one group
planned its big event.
By Anne Rosso May

E

ach year, ACA International state
and regional units host annual
meetings for their members. Some
plan these events on their own, while others
opt to join forces with neighboring units to
maximize their group power.
The meetings give members a chance
to hear valuable legislative and regulatory
compliance updates, make connections
and discuss local issues impacting their
businesses.
In September, ACA's New England, New
Jersey, New York and Mid-Atlantic Units
hosted the annual Northeast Debt Collection
Conference and Expo at Caesar's Resort in
Atlantic City. The popular, decades-old event
drew more than 125 people and over twodozen vendors.
In the months leading up to the
conference, planning committee members
worked diligently to put together a timely
and informative agenda of presentations
covering topics such as rule changes for
credit reporting data furnishers, Fair Credit
Reporting Act regulation updates and how
to use technology to improve consumer
communication efforts. Each unit also held
a private board meeting in conjunction with
the event.
Donna Nicholson Stief, vice president
of the Mid-Atlantic Collectors Association
and executive director of Credit Bureau of
Lancaster County Inc., recently spoke with
Collector magazine about her experience
helping to plan the event, including what she
learned along the way.

Q
A
8

Why did you get involved in the
event planning process?
I've never been much of a spectator.
Being in the industry for 20 years, I've

found that the value of attending conferences
is priceless. There is no substitute. I, like
many, have found it to be the best way to
grow as a leader, sharpen and continue my
education, network with peers and learn
new, innovative ways to comply and profit
with vendor products and services.
It's an absolute privilege to join my fellow
unit leaders and come together to plan a
conference that the members want and
need-especially one that is energetic, rich
with topics and sessions that are relevant to
today's collection environment and taught by
respected industry experts.

Q
A

Can you tell me about the
planning committee?
We had six committee members,
all volunteers with the exception of
the New York Unit's executive director.
We met via conference call monthly for
approximately 10 months.

Q
A

What tips do you have for other
unit members charged with
planning an annual conference?
First, establish a planning committee
that is dedicated and committed to
doing everything with excellence. Consider
adding a vendor to your committee for their
perspective and input.
Make sure the expectations, roles
and time commitment are clearly
communicated upfront to each person, and
they all agree to own their role from start

to finish. Touch base regularly and make
sure action items are completed on time.
Also I recommend having a backup plan for
critical event processes.
Keep the event goal in front of you at all
times. Our overarching goal is to provide
a member experience where they leave
better than when they arrived and come
back next year because it was more than
worth their time.
Take the time to rethink every aspect
of the event and come up with ways to
make it better. There is always something
that can be done better. Little things go
a long way!
Take good care of your vendors and
speakers. This year we were pleased
to have as our keynote speaker John
Formica, a business and team training
coach, who shared his insights on success
strategies from his experience as a top
Disney executive.
Finally, huddle up with your committee
before showtime and debrief sometime
before the event ends while everything is
fresh in your mind. Accept member and
vendor feedback and keep track of what
worked and what did not work for next
year's event.

Q
A

Can you tell me about your
approach to marketing the
event?
I think it's important to brand your
event. We hired a professional print

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - December 2017

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Stronger Together
Taking a Layered Approach
Lines of Communication
Calendar
Honor Roll
Collective Intelligence
CFPB Issues Final Rule for Small Dollar Lending Market
Ask the Experts: Training Advice
Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Compliance
ACA SearchPoint
Last Word
Collector - December 2017 - Cover1
Collector - December 2017 - Cover2
Collector - December 2017 - 1
Collector - December 2017 - 2
Collector - December 2017 - President’s Page
Collector - December 2017 - Industry News
Collector - December 2017 - 5
Collector - December 2017 - 6
Collector - December 2017 - 7
Collector - December 2017 - Best Practices
Collector - December 2017 - 9
Collector - December 2017 - FYI
Collector - December 2017 - 11
Collector - December 2017 - Collection Tips
Collector - December 2017 - 13
Collector - December 2017 - Stronger Together
Collector - December 2017 - 15
Collector - December 2017 - 16
Collector - December 2017 - 17
Collector - December 2017 - 18
Collector - December 2017 - 19
Collector - December 2017 - Taking a Layered Approach
Collector - December 2017 - 21
Collector - December 2017 - 22
Collector - December 2017 - 23
Collector - December 2017 - 24
Collector - December 2017 - 25
Collector - December 2017 - Lines of Communication
Collector - December 2017 - 27
Collector - December 2017 - 28
Collector - December 2017 - 29
Collector - December 2017 - 30
Collector - December 2017 - 31
Collector - December 2017 - 32
Collector - December 2017 - 33
Collector - December 2017 - Calendar
Collector - December 2017 - Honor Roll
Collector - December 2017 - Collective Intelligence
Collector - December 2017 - 37
Collector - December 2017 - CFPB Issues Final Rule for Small Dollar Lending Market
Collector - December 2017 - 39
Collector - December 2017 - Ask the Experts: Training Advice
Collector - December 2017 - 41
Collector - December 2017 - Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Collector - December 2017 - 43
Collector - December 2017 - Compliance
Collector - December 2017 - 45
Collector - December 2017 - ACA SearchPoint
Collector - December 2017 - 47
Collector - December 2017 - Last Word
Collector - December 2017 - Cover3
Collector - December 2017 - Cover4
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com