Collector - December 2017 - 15

COVER

A

CA International's federal affairs and litigation advocacy
efforts this year have been wide-ranging but singularly
focused on advancing members' interests. We've logged
a lot of time in Washington, D.C., working to make your
business life easier (or at least more clear), and we have a
lot of success to show for it.
Whether it's directly engaging with the Consumer Financial
Protection Bureau or writing briefs for cases being deliberated by
the U.S. Supreme Court, association staff-and members!-have had
their hands full in 2017. Here's a look at some of the big things we've
accomplished this year.

CFPB NARROWS SCOPE OF
DEBT COLLECTION RULEMAKING
This summer, the CFPB announced that it would consolidate
"intertwined" substantiation issues in a separate first-party creditors'
rule while moving forward on a narrower rule for third-party debt
collectors covering consumer disclosures and communication practices.
This delineation was an important procedural victory for the
collection industry. ACA has consistently asserted that third-party debt
collectors cannot assess the CFPB's substantiation proposals to provide
meaningful input without knowing how the CFPB intends to regulate
first parties' obligations. In addition, first-party creditors possess
information and data that is central to the CFPB's debt collection
rulemaking that third parties simply do not have.
This precise issue was also a main focal point of ACA members
who served as Small Entity Representatives (SERs) during the Small
Business Advocacy Review Panel that took place in August 2016 on
the CFPB's proposals.
Like ACA, the SERs strongly urged the CFPB to obtain joint feedback
from first and third parties on the proposals, stressing that successful
debt collection practices rely upon communications between the firstparty small businesses who have outstanding accounts receivable and
small third-party debt collection agencies hired to collect the owed debt.

ACA SPEAKS OUT AGAINST CFPB'S FLAWED
CONSUMER DEBT COLLECTION SURVEY
When the CFPB released a report on consumer experiences with
debt collection in January, ACA was quick to analyze and identify its
failings, including that its claims were "empirically weak, conceptually
unclear, and overtly exaggerated."
ACA's white paper, "An Overview of the Analytical Flaws and
Methodological Shortcomings of the CFPB's Survey of Consumer
Experiences with Debt Collection," stressed that the CFPB's report
was based on a flawed survey instrument, and failed to provide critical
context for its findings and a clear analysis of the data.
ACA argued that although the CFPB touted its consumer experience
survey data as the "first comprehensive and nationally representative

15



Table of Contents for the Digital Edition of Collector - December 2017

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Stronger Together
Taking a Layered Approach
Lines of Communication
Calendar
Honor Roll
Collective Intelligence
CFPB Issues Final Rule for Small Dollar Lending Market
Ask the Experts: Training Advice
Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Compliance
ACA SearchPoint
Last Word
Collector - December 2017 - Cover1
Collector - December 2017 - Cover2
Collector - December 2017 - 1
Collector - December 2017 - 2
Collector - December 2017 - President’s Page
Collector - December 2017 - Industry News
Collector - December 2017 - 5
Collector - December 2017 - 6
Collector - December 2017 - 7
Collector - December 2017 - Best Practices
Collector - December 2017 - 9
Collector - December 2017 - FYI
Collector - December 2017 - 11
Collector - December 2017 - Collection Tips
Collector - December 2017 - 13
Collector - December 2017 - Stronger Together
Collector - December 2017 - 15
Collector - December 2017 - 16
Collector - December 2017 - 17
Collector - December 2017 - 18
Collector - December 2017 - 19
Collector - December 2017 - Taking a Layered Approach
Collector - December 2017 - 21
Collector - December 2017 - 22
Collector - December 2017 - 23
Collector - December 2017 - 24
Collector - December 2017 - 25
Collector - December 2017 - Lines of Communication
Collector - December 2017 - 27
Collector - December 2017 - 28
Collector - December 2017 - 29
Collector - December 2017 - 30
Collector - December 2017 - 31
Collector - December 2017 - 32
Collector - December 2017 - 33
Collector - December 2017 - Calendar
Collector - December 2017 - Honor Roll
Collector - December 2017 - Collective Intelligence
Collector - December 2017 - 37
Collector - December 2017 - CFPB Issues Final Rule for Small Dollar Lending Market
Collector - December 2017 - 39
Collector - December 2017 - Ask the Experts: Training Advice
Collector - December 2017 - 41
Collector - December 2017 - Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Collector - December 2017 - 43
Collector - December 2017 - Compliance
Collector - December 2017 - 45
Collector - December 2017 - ACA SearchPoint
Collector - December 2017 - 47
Collector - December 2017 - Last Word
Collector - December 2017 - Cover3
Collector - December 2017 - Cover4
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