Collector - December 2017 - 1

COLLECTOR

CONTENT

®

DEC2017 VOL.83 NUM.05

Highlights
36

Collective Intelligence

38

CFPB Issues Final Rule
for Small Dollar Lending
Market

40

Ask the Experts:
Training Advice

42

Court Rules Voicemail is a
"Communication" and
Disclosing Name of
Collection Agency
Provides "Meaningful
Disclosure" Under FDCPA

COVER

Highlights fr
om ACA
International
's persistent
and effective
federal affairs
and litigation
advocacy
efforts in 201
7.

14

Features
20

26

Taking a Layered Approach
What the Equifax breach can teach you about shoring up your
company's data security.
By Anne Rosso May

Columns &
Departments
3

President's Page

4

Industry News

8

Best Practices

10

FYI

12

Collection Tips

34

Calendar

35

Honor Roll

44

Compliance

46

ACA SearchPoint

48

Last Word

Lines of Communication
How to handle consumer communication in the aftermath of a
natural disaster.
By Anne Rosso May

COLLECTOR 12.17

ACAINTERNATIONAL.ORG

1


http://www.ACAINTERNATIONAL.ORG https://www.youtube.com/user/ACAJN http://twitter.com/acaintl http://www.linkedin.com/groups?home=&gid=1900905 http://www.facebook.com/pages/ACA-International-the-Association-of-Credit-and-Collection-Professionals/364138550290

Table of Contents for the Digital Edition of Collector - December 2017

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Stronger Together
Taking a Layered Approach
Lines of Communication
Calendar
Honor Roll
Collective Intelligence
CFPB Issues Final Rule for Small Dollar Lending Market
Ask the Experts: Training Advice
Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Compliance
ACA SearchPoint
Last Word
Collector - December 2017 - Cover1
Collector - December 2017 - Cover2
Collector - December 2017 - 1
Collector - December 2017 - 2
Collector - December 2017 - President’s Page
Collector - December 2017 - Industry News
Collector - December 2017 - 5
Collector - December 2017 - 6
Collector - December 2017 - 7
Collector - December 2017 - Best Practices
Collector - December 2017 - 9
Collector - December 2017 - FYI
Collector - December 2017 - 11
Collector - December 2017 - Collection Tips
Collector - December 2017 - 13
Collector - December 2017 - Stronger Together
Collector - December 2017 - 15
Collector - December 2017 - 16
Collector - December 2017 - 17
Collector - December 2017 - 18
Collector - December 2017 - 19
Collector - December 2017 - Taking a Layered Approach
Collector - December 2017 - 21
Collector - December 2017 - 22
Collector - December 2017 - 23
Collector - December 2017 - 24
Collector - December 2017 - 25
Collector - December 2017 - Lines of Communication
Collector - December 2017 - 27
Collector - December 2017 - 28
Collector - December 2017 - 29
Collector - December 2017 - 30
Collector - December 2017 - 31
Collector - December 2017 - 32
Collector - December 2017 - 33
Collector - December 2017 - Calendar
Collector - December 2017 - Honor Roll
Collector - December 2017 - Collective Intelligence
Collector - December 2017 - 37
Collector - December 2017 - CFPB Issues Final Rule for Small Dollar Lending Market
Collector - December 2017 - 39
Collector - December 2017 - Ask the Experts: Training Advice
Collector - December 2017 - 41
Collector - December 2017 - Court Rules Voicemail is a “Communication" and Disclosing Name of Collection Agency Provides “Meaningful Disclosure” Under FDCPA
Collector - December 2017 - 43
Collector - December 2017 - Compliance
Collector - December 2017 - 45
Collector - December 2017 - ACA SearchPoint
Collector - December 2017 - 47
Collector - December 2017 - Last Word
Collector - December 2017 - Cover3
Collector - December 2017 - Cover4
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