Collector - November 2017 - 41

BUSINESSOPERATIONS

READY TO GET STARTED?
"Ask the candidate to walk you through
their thought process, then evaluate if the
responses align with your performance
expectations," Curtis said.
Keep in mind that military and civilian
communication styles often differ, so it
might take a little probing to learn more
about the service member's translatable
experiences, knowledge and skill sets.
For example, if a candidate tells you she
"drove a truck" during her military service,
that was probably not the service member's
only job responsibility. Ask follow-up
questions to learn more about the transport
purpose, task delegation and size of the unit
she managed.
"Hiring managers should avoid structured
interview questions that allow for only yes or
no responses," Curtis said.

STAYING ON TRACK
According to the Veterans in the
Workplace Survey, while organizations
are investing resources in hiring and
recruiting veterans, a majority fail to
provide formal training or assistance to
veterans during the onboarding process.
When a new employee, especially a veteran,
joins your organization, you'll want to make
sure that person has clear instructions and
knowledge of your policies and procedures.
Set a consistent communication schedule
with veterans during their first year of

COLLECTOR 11.17

Consider joining the Veterans Jobs Mission, an organization focused
on hiring and retaining veterans in the workforce. Launched in 2011,
this coalition of more than 230 companies offers sponsorship and
training programs to help support service members in the private-sector
workplace. To learn more, visit veteransjobsmission.com.
You could also develop an internal resource group for veterans and those
involved with hiring, a process Navient, also a member of the Veterans
Jobs Mission, completed several years ago. Read about Navient's
experience supporting service members here: http://bit.ly/2jg5bi4.
Finally, the Society for Human Resource Management offers several
resources to help employers hire veterans: http://bit.ly/2wNlt6Z.

employment; in their first three months,
consider touching base weekly.
"You can keep talking about what
else they could be learning, what else
they could be preparing for in the
organization someday," Curtis said.
"Give specific metrics that you want that
person to achieve."
Hiring managers and team
leaders should also evaluate if their
organization's culture is a good fit for
military veterans, just as they would
for any candidate coming from another
well-defined work culture.
Finally, consider offering resources that
could help ease the transition or daily

demands for the recently transferred
military spouse employee. A community
help board, for instance, can help them
locate local child care or contractors for
house repairs, Curtis noted.
"It makes the organization a better employer
all-around," she said. "Every employee can
benefit from this type of support."
The end result of all these efforts?
Companies will become better-integrated
in their community and may ultimately
be known as an employer of choice for
veterans and their families.
Katy Zillmer is ACA International's
communications specialist.

41


http://www.veteransjobsmission.com http://www.bit.ly/2jg5bi4 http://www.bit.ly/2wNlt6Z

Table of Contents for the Digital Edition of Collector - November 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
Making the Right Choice
Getting Your Ducks in a Row
Highlight Reel
Putting it all Together
Calendar
Honor Roll
On Call
Hire Purpose
CFPB Pursues Two Student Loan Servicers
Compliance
ACA SearchPoint
Last Word
Collector - November 2017 - Cover1
Collector - November 2017 - Cover2
Collector - November 2017 - 1
Collector - November 2017 - Upfront
Collector - November 2017 - 3
Collector - November 2017 - Industry News
Collector - November 2017 - 5
Collector - November 2017 - 6
Collector - November 2017 - 7
Collector - November 2017 - Best Practices
Collector - November 2017 - 9
Collector - November 2017 - FYI
Collector - November 2017 - 11
Collector - November 2017 - Collection Tips
Collector - November 2017 - 13
Collector - November 2017 - Making the Right Choice
Collector - November 2017 - 15
Collector - November 2017 - 16
Collector - November 2017 - 17
Collector - November 2017 - Getting Your Ducks in a Row
Collector - November 2017 - 19
Collector - November 2017 - 20
Collector - November 2017 - 21
Collector - November 2017 - 22
Collector - November 2017 - 23
Collector - November 2017 - 24
Collector - November 2017 - 25
Collector - November 2017 - Highlight Reel
Collector - November 2017 - 27
Collector - November 2017 - 28
Collector - November 2017 - 29
Collector - November 2017 - 30
Collector - November 2017 - 31
Collector - November 2017 - Putting it all Together
Collector - November 2017 - 33
Collector - November 2017 - 34
Collector - November 2017 - 35
Collector - November 2017 - Calendar
Collector - November 2017 - Honor Roll
Collector - November 2017 - On Call
Collector - November 2017 - 39
Collector - November 2017 - Hire Purpose
Collector - November 2017 - 41
Collector - November 2017 - CFPB Pursues Two Student Loan Servicers
Collector - November 2017 - 43
Collector - November 2017 - Compliance
Collector - November 2017 - 45
Collector - November 2017 - ACA SearchPoint
Collector - November 2017 - 47
Collector - November 2017 - Last Word
Collector - November 2017 - Cover3
Collector - November 2017 - Cover4
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